Resort Customer Service Leadership Position

3 days ago


Ann Arbor, Michigan, United States BreedAbove Full time

We are seeking a seasoned customer service professional with leadership skills to join our team as the Lead Pet Resort Customer Service Representative. In this role, you will play a crucial part in shaping the customer experience at our resort, ensuring that every interaction is delightful for both pets and their humans.

Responsibilities and Requirements:

As a key member of our team, you will provide exemplary customer service, setting the standard for your team and ensuring consistent delivery of top-notch care. You will also lead by example, fostering a positive and collaborative work environment that promotes exceptional service. Additionally, you will mentor and train customer service representatives, ensuring they have the knowledge and skills to exceed customer expectations.

Qualifications:
  • Proven experience in a leadership or supervisory role within a customer service setting, preferably in the pet care or hospitality industry.
  • Outstanding communication and interpersonal skills to motivate and guide the team.
  • Flexibility to adapt to changing schedules, including weekends and holidays.
  • A punctual and reliable individual with excellent time and task management abilities.
  • Proficiency in basic computer skills, with a quick learning curve for new software.
  • Comfort and ease working with dogs

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, plus benefits including health insurance, dental insurance, vision insurance, paid time off, and tips.



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