Customer Experience Manager at BreedAbove

1 day ago


Ann Arbor, Michigan, United States BreedAbove Full time

BreedAbove is seeking an experienced customer service professional to lead our team as the Lead Pet Resort Customer Service Representative. As a key member of our team, you will shape the customer experience at our resort, ensuring every interaction is delightful for both pets and their humans.

Job Overview

In this role, you will provide exemplary customer service, set the standard for your team, and ensure consistent delivery of top-notch care. You will also lead by example, fostering a positive and collaborative work environment that promotes exceptional service.

Key Responsibilities:
  • Provide exceptional customer service, setting the standard for your team and ensuring consistent delivery of top-notch care.
  • Lead by example, fostering a positive and collaborative work environment that promotes exceptional service.
  • Mentor and train customer service representatives, ensuring they have the knowledge and skills to exceed customer expectations.
  • Demonstrate a deep understanding of our services and guide the team in recommending tailored solutions for our clients.
  • Maintain a strong focus on cleanliness and hygiene standards, ensuring the resort remains a safe and healthy haven for pets.
  • Act as a liaison between the customer service team and other departments, promoting seamless communication and teamwork.

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits including health insurance, dental insurance, vision insurance, paid time off, and tips.

About Our Team

BreedAbove is a fun and dynamic team dedicated to providing the highest quality dog services. We are passionate about creating unforgettable memories for pets and their humans.



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