Customer Service Leadership Expert

1 day ago


Ann Arbor, Michigan, United States Kroger - Milan Full time

We are seeking a skilled Customer Service Leadership Expert to join our team at Kroger - Milan. As an Assistant Customer Service Manager, you will play a vital role in creating an exceptional customer experience through exceptional service and leading by example.

Key Responsibilities
  • Create a positive and welcoming environment for customers, ensuring they feel valued and appreciated.
  • Lead by example, demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Gain and maintain knowledge of products sold within the department, responding to customer inquiries and making suggestions about products.
  • Assist with monitoring and controlling supply expenses, managing cash control, sales, and cash items, as well as scheduling Front-end associates to provide adequate department coverage.
  • Collaborate with Front-end associates to promote teamwork and achieve desired results.
  • Stay up-to-date with present, future, seasonal, and special ads to effectively communicate with customers.
  • Maintain proper temperatures in cases and coolers, adhering to all food safety regulations and guidelines.
Requirements
  • Prior retail or customer service experience, preferably in a management role.
  • Effective communication skills, with the ability to handle stressful situations.
  • Basic math skills, including counting, addition, and subtraction.
Preferred Qualifications
  • High school diploma or equivalent.
  • Management experience in a similar industry.
  • Second language skills (speaking, reading, and/or writing).
Salary

$65,000 - $80,000 per year, depending on experience.

About Us

Kroger is a leading grocery retailer dedicated to providing excellent customer service and quality products. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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