Customer Service Leader

3 days ago


Ann Arbor, Michigan, United States BreedAbove Full time
Lead Pet Resort Customer Service Representative
Job Summary: We are seeking a highly skilled and motivated individual to join our team as the Lead Pet Resort Customer Service Representative. This role is responsible for providing exceptional customer service, leading by example, and fostering a positive work environment that promotes top-notch care.

Key Responsibilities:
  • Provide exemplary customer service, setting the standard for your team and ensuring consistent delivery of top-notch care.
  • Lead by example, fostering a positive and collaborative work environment that promotes exceptional service.
  • Mentor and train customer service representatives, ensuring they have the knowledge and skills to exceed customer expectations.
  • Demonstrate a deep understanding of our services and guide the team in recommending tailored solutions for our clients.
  • Maintain a strong focus on cleanliness and hygiene standards, ensuring the resort remains a safe and healthy haven for pets.
Estimated Salary: $55,000 - $65,000 per year. Benefits include health insurance, dental insurance, vision insurance, paid time off, and tips.

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