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Café Service Specialist

2 months ago

Herndon, Virginia, United States Westin Washington Dulles Airport Full time
Key Responsibilities
  • Maintain guest satisfaction by ensuring a clean and welcoming dining environment.
  • Prepare the designated work area thoroughly before service begins and ensure it is cleaned and organized at the end of the shift in accordance with operational standards.
  • Complete all assigned side tasks as outlined in the restaurant schedule.
  • Possess comprehensive knowledge of menu offerings, including garnishes, ingredients, and preparation techniques.
  • Respond to guest inquiries with confidence and precision.
  • Stay informed about daily specials, soups, beverages, wines, and unavailable items.
  • Promptly greet guests at their tables.
  • Utilize effective selling techniques to enhance the dining experience and increase sales.
  • Accurately take and input orders into the kitchen management system, following established procedures for guest checks.
  • Verify guest orders before serving to ensure proper presentation, temperature, and portion sizes.
  • Serve orders promptly while adhering to service standards, checking back with guests to meet their needs and suggest additional items.
  • Assist with clearing and resetting tables in accordance with restaurant standards, preparing for incoming guests.
  • Inform management of any food and beverage supply needs to support efficient restaurant operations.
  • Have a solid understanding of the property and its amenities to effectively assist guests.
  • Demonstrate knowledge of alcoholic beverages, service standards, and etiquette.
  • Remember and use guests' names to personalize service, noting regular guests' preferred beverages.
Qualifications

A high school diploma or equivalent education and experience is preferred.

Westin Washington Dulles Airport is an Equal Employment Opportunity and E-Verify Employer. All candidates are subject to background checks and substance abuse screenings prior to employment.