Customer Service Representative

2 days ago


West Roxbury, Massachusetts, United States Supreme Fitness Group Full time
About the Role:

The Customer Service Representative - Fitness will play a critical role in delivering an exceptional customer experience to our members. This includes responding to membership inquiries, resolving issues efficiently, and collaborating with colleagues to ensure seamless delivery of services. The successful candidate will have a strong background in customer-facing roles, preferably in the fitness industry, and possess excellent communication and interpersonal skills.

Responsibilities:
  • Respond to membership inquiries and resolve issues efficiently
  • Collaborate with colleagues to ensure seamless delivery of services
  • Maintain accurate records of member interactions and transactions
  • Process membership applications and payments
  • Conduct facility tours and promote membership benefits
Key Qualifications:
  • High school diploma or equivalent required; degree in a related field preferred
  • 1-2 years of experience in customer-facing roles, preferably in the fitness industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Salary Range:

$55,000 - $65,000 per annum, depending on experience



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