Patient Service Representative
6 days ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services.
Our multispecialty and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our operating companies.
When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all.
Job SummaryWe're seeking a skilled Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities- Greet patients, families, and visitors in a friendly and professional manner, directing them to the appropriate area.
- Maintain an efficient patient flow through the registration process, providing excellent customer service.
- Promptly answer phone calls, direct calls appropriately, and take accurate messages.
- Inform patients of delays in physician schedules and assist with patient comfort while waiting.
- Post self-pay charges, collect payments, and provide patients with receipts.
- Reconcile daily payments, prepare deposits, and document corrections.
- Scan insurance cards, process verifications, and update patient accounts.
- Schedule appointments accurately, using waitlists when necessary, and confirm future appointments.
- Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
- Complete referrals according to departmental guidelines and enter them into the appropriate system.
- High School Graduate or GED required; Associate Degree preferred.
- Previous PSR experience preferred.
- Ability to communicate in English, both orally and in writing.
- Excellent customer service skills.
- Ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office terminology preferred.
- Basic proficiency in computer use required.
We highly value the critical role that health and wellness play in the lives of our team members and their families.
Our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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