Patient Care Specialist

2 weeks ago

Clifton, New Jersey, United States Visionworks Full time
Position Overview:

The Patient Care Specialist plays a crucial role in ensuring an exceptional experience for patients by facilitating their preparation for both in-person and virtual examinations. This role involves conducting preliminary diagnostic assessments and clearly communicating each phase of the examination process. The Patient Care Specialist serves as a vital link between patients and Optometrists, engaging in the initial stages of the patient journey.

Employment Type: Full Time

Compensation: $15.50 to $23.25 per hour

Key Responsibilities:
  1. Manage patient registration and collect essential information, including Medical History and Ocular Health data, for entry into the Electronic Medical Record (EMR) system.
  2. Support the onsite doctor in delivering patient care and conducting eye examinations. Provide clear explanations of the preliminary testing procedures to patients, administer tests, and accurately record results in the EMR.
  3. For remote consultations, assist patients throughout the virtual eye examination process, which includes:
    1. Conducting pre-tests and specialty tests, documenting results in the EMR.
    2. Initiating video conferencing with remote technicians and doctors.
    3. Supporting remote healthcare providers in completing any additional tests necessary for the remote examination.
  4. After the examination, transition patients to retail associates, effectively communicating the doctor's recommendations.
  5. Possess a comprehensive understanding of MVC plans and articulate the benefits to patients.
  6. Preauthorize insurance in line with established procedures.
  7. Collaborate with retail associates to schedule appointments and manage the exam calendar, including following up with no-shows and cancellations.
  8. Ensure smooth patient flow to optimize doctor efficiency.
  9. Address patients' clinical inquiries both in person and via phone, triaging ocular emergencies and scheduling annual eye exams.
  10. Maintain accurate and complete patient records in accordance with company standards.
  11. Educate patients on the proper handling, care, and maintenance of contact lenses.
  12. Order diagnostic contact lenses for patients and manage inventory, notifying patients when their lenses are ready for pickup.
  13. Demonstrate knowledge of various contact lens brands and specifications, accurately retrieving trial lenses as requested by the doctor.
  14. Uphold a clean and safe environment for patients by maintaining clinical equipment and supplies, ensuring all equipment is properly stored after use.
  15. Participate in specialized training for all responsibilities and complete necessary clinical certifications.
  16. Adapt to flexible scheduling to meet evolving business needs, including potential travel to different locations.
Qualifications:

Minimum of one (1) year of relevant experience

Preferred background in Optical or Healthcare

Professionalism in a medical office or business setting required

High School diploma, GED, or equivalent experience

Training will be provided

Desired Attributes:
  • Advocate for patients
  • Exceptional customer service abilities
  • Proactive in initiating interactions and collaboration with patients and team members
  • Detail-oriented and well-organized
  • Effective communication skills with colleagues and patients
  • Ability to perform under pressure with interruptions and deadlines
  • Self-motivated and energetic
  • Team-oriented
  • Strong problem-solving skills
  • Capability to manage multiple tasks simultaneously
  • Empathetic in all patient interactions
  • Ability to interpret insurance documents
  • Adhere to procedures and instructions
  • Proficient in reading English
  • Efficiently operate and input data into electronic software systems
Physical Demands and Work Environment:
  • Ability to work flexible schedules to accommodate business needs, including travel between locations
  • Work primarily within a store environment
  • Effectively use computers, electronic tablets, and pre-testing instruments
  • Regularly reach above shoulder height
The physical demands outlined here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. While performing the duties of this role, the associate is expected to sit, stand, use hands and fingers for handling and communication, and engage in frequent walking and reaching. The associate may occasionally lift and/or move up to 20 pounds. The noise level in this environment is moderate, due to the use of computers, printers, and other equipment.

Compliance and Security:

All associates must adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regarding the protection of health information. Associates may have access to confidential customer information that must be safeguarded at all times. Therefore, adherence to all data security protocols established within the Company's Privacy & Security Training Program is mandatory.

Visionworks is an equal opportunity employer, dedicated to the hiring, advancement, and fair treatment of individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, ethnicity, disability, veteran status, or any other protected status as defined by federal, state, or local law.

The specific statements in this description are not intended to be exhaustive. They represent typical elements and criteria necessary for successful job performance. As business needs evolve, additional essential responsibilities may be assigned.

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