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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.
Key Responsibilities:
- Role model customer experience principles and philosophy, providing a positive and engaging experience for all customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
- Promote credit and loyalty programs to customers.
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to all labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
Requirements:
- Possess excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Possess strong communication and organizational skills with attention to detail.
- Capable of multi-tasking.
- Able to respond appropriately to changes in direction or unexpected situations.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Works effectively with peers and supervisors.
- Retail customer experience preferred.
Benefits:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Additional Benefits for Eligible Associates:
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
Compensation:
This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
