Senior Operations Manager

4 weeks ago


Herndon, Virginia, United States Always Best Care of Fairfax Full time
Job Summary:

As the Operations Manager at Always Best Care of Fairfax, you will play a critical role in guiding and coordinating the key activities of the agency. This position offers leadership opportunities and the potential to manage all departments, including scheduling, client care, caregiver recruitment and retention, marketing and sales.


Key Responsibilities:
Enhance office communication protocols and streamline administrative procedures
Set standards for a client and caregiver-centric office
Maintain and grow existing business while increasing client census and workforce size
Communicate the agency mission and philosophy to clients and family members
Collaborate with the owner to improve client support, enhance client satisfaction, and maintain healthy care provider morale
Interview, hire, orient, and train caregivers
Ensure the correct caregivers are matched with the correct clients
Utilize WellSky (formerly known as ClearCare) software
Mentor, coach, and provide ongoing training to caregivers
Ensure top-notch service delivery and quality assurance follow-up
Build and maintain business relationships with referral partners

Requirements:

Bachelor's degree or equivalent work experience
At least two years of supervisory/managerial experience
Excellent follow-up, planning and organizational skills
Results oriented, works well independently and under pressure
Passionate about helping others maintain their independence and dignity in their homes
Passionate about supporting the caregiver population to achieve their professional goals

Preferred Qualifications:

Supervisory/managerial experience in healthcare a plus
WellSky (ClearCare) experience a plus
Exceptional written and verbal communication skills
Problem solving, creative and self-driven

Equal Opportunity Employer Statement:
Always Best Care of Fairfax is an equal opportunity employer.

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other legally protected status.

All qualified applicants will receive consideration for employment without regard to their protected status.

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