Senior SaaS Operations Engineer

4 weeks ago


Herndon, Virginia, United States Deltek Full time

Job Summary

Deltek is seeking a skilled Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team. As a key member of our team, you will be responsible for monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restricted (FedRAMP) SaaS offerings.

Key Responsibilities

  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
  • Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience for our customers 24x7.
  • Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, systems administration.
  • Ensure consistent service availability by monitoring our environments' stability and performance using the right metrics and tooling.
  • Incident and Problem Management - Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies.
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
  • Document system architectures, systems configurations, and technical operational processes and policies.
  • Participating in maintenance activities and on-call rotations as required (night and weekends).
  • Execute disaster recovery plans and reporting on metrics related to those activities.

Requirements

  • Bachelor's degree in Computer Science field or equivalent.
  • U.S. Citizenship Required.
  • 4+ years supporting enterprise application platforms and systems at scale on public cloud infrastructure (Amazon Web Services is desired).
  • 4+ years of experience with managing and operating enterprise-grade Windows or Linux production environments.
  • 3+ years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell).
  • Experience with Incident Management and ITIL service operations (ServiceNow experience desired).
  • Experience with database administration management tasks in Oracle (preferred) or Microsoft SQL Server.
  • Experience with any monitoring platforms like: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, NewRelic, PagerDuty.
  • Passionate and curious about ways to leverage technology with self-directed learning.
  • Must be detail oriented, results driven, and have excellent English communication skills.
  • Ability to work effectively with in a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
  • Any experience with Deltek Costpoint, Time & Expense, Budget & Planning, and Enterprise Reporting.


  • Herndon, Virginia, United States Deltek Full time

    Deltek is seeking a Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team focused on monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restricted (FedRAMP) SaaS offerings.Key Responsibilities:Troubleshoot complex problems, provide software fault diagnosis, resolve...

  • Senior Cloud SRE

    4 weeks ago


    Herndon, Virginia, United States Deltek Full time

    Senior SaaS Operations EngineerDeltek is seeking a highly skilled Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team. As a key member of our team, you will be responsible for monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restricted (FedRAMP) SaaS...


  • Herndon, Virginia, United States Entegee Full time

    Job Summary:Entegee is seeking a highly skilled Senior Linux Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for delivering engineering services for network infrastructure, sophisticated enterprise computing infrastructure, and end-point devices.Key Responsibilities:Deliver engineering services for network...


  • Herndon, Virginia, United States WSP Full time

    Job Title: Senior Traffic EngineerAbout the Role:We are seeking a highly skilled Senior Traffic Engineer to lead our traffic engineering projects. As a Senior Traffic Engineer, you will be responsible for designing, managing, and delivering traffic engineering projects from concept to completion.Key Responsibilities:Develop concept-level to final design...


  • Herndon, Virginia, United States Woodside Staffing Solutions & Consulting Full time

    Job Title: Senior Splunk EngineerJob Summary:We are seeking a highly skilled Senior Splunk Engineer to join our team at Woodside Staffing Solutions & Consulting. As a Senior Splunk Engineer, you will be responsible for leading the delivery of an engagement with the sole intent of providing immense value for our customers. You will operate independently...


  • Herndon, Virginia, United States Optiv Full time

    A Senior Splunk Engineer is responsible for leading the delivery of an engagement with the sole intent of providing immense value for Optiv + ClearShark's customers.To be successful in this role, a Senior Splunk Engineer will be expected to not only maintain a mastery in a capability aligned with Optiv + ClearShark's service practices, but also developing...

  • Senior Data Engineer

    3 weeks ago


    Herndon, Virginia, United States Team Velocity Full time

    Job DescriptionWe are seeking a highly skilled Senior Data Engineer to join our team at Team Velocity. As a Senior Data Engineer, you will be responsible for designing, developing, and maintaining large-scale data systems, including data warehouses, data lakes, and data pipelines.Key Responsibilities:Maintain and support existing MSSQL processes, pipelines...

  • Senior Cloud Engineer

    4 weeks ago


    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly motivated Senior Cloud Engineer to join our team at Amazon. As a Senior Cloud Engineer, you will be responsible for designing, building, and operating large-scale cloud infrastructure to support our business-critical applications.Key Responsibilities:Design and implement scalable and secure cloud infrastructure to meet...


  • Herndon, Virginia, United States Always Best Care Senior Service Full time

    The Senior Care Operations Director at Always Best Care Senior Services of Fairfax is a leadership opportunity that will challenge and inspire you to make a meaningful impact in the lives of seniors. As a key member of our team, you will be responsible for guiding and coordinating the key activities of our agency, ensuring that our clients receive the...


  • Herndon, Virginia, United States General Atomics and Affiliated Companies Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Engineer to join our Electromagnetic Systems group in Herndon, VA. As a key member of our team, you will be responsible for designing, developing, and implementing innovative solutions to complex technical problems in the national security arena.Key ResponsibilitiesFormulate plans for solution...


  • Herndon, Virginia, United States Optiv + ClearShark Full time

    Job SummaryA Senior Splunk Engineer is a highly skilled professional responsible for leading the delivery of Splunk-based solutions to Optiv + ClearShark's customers. This individual will operate independently, with no direct supervision, and will be expected to maintain a mastery in Splunk capabilities aligned with Optiv + ClearShark's service practices....


  • Herndon, Virginia, United States Optiv + ClearShark Full time

    Job SummaryA Senior Splunk Engineer is a highly skilled professional responsible for leading the delivery of Splunk-based solutions to Optiv + ClearShark's customers. This individual will operate independently, with no direct supervision, and will be expected to maintain a mastery in Splunk capabilities aligned with Optiv + ClearShark's service practices....

  • Senior Data Engineer

    4 weeks ago


    Herndon, Virginia, United States Team Velocity Full time

    Job Title: Senior Data EngineerWe are seeking a highly skilled Senior Data Engineer to join our team at Team Velocity. As a Senior Data Engineer, you will be responsible for designing, developing, and maintaining large-scale data systems to support our business needs.Key Responsibilities:Maintain and support existing MSSQL processes, pipelines (SSIS), and...


  • Herndon, Virginia, United States KDA Consulting Inc Full time

    Job Title: Senior Systems EngineerJob Summary:KDA Consulting Inc is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our technology-based program, you will be responsible for managing and maintaining a Data Center Infrastructure Management (DCIM) environment. Your expertise in Web Design and Content Management will be...


  • Herndon, Virginia, United States Lumen Full time

    About LumenLumen is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to thrive in a rapidly changing world.Our commitment to innovation, customer satisfaction, and employee well-being drives our success.We're seeking a highly skilled Senior Lead Network Engineer to join our team.The...


  • Herndon, Virginia, United States Integrated Security Technologies Full time

    At Integrated Security Technologies, we are seeking a highly skilled Senior Systems Engineer to join our team. The ideal candidate will have a strong background in access control, video surveillance, and network design.The Senior Systems Engineer will be responsible for coordinating internal resources to drive completion of projects, working closely with...


  • Herndon, Virginia, United States Peraton Full time

    Job Title: Senior Site Reliability EngineerPeraton is seeking a highly skilled Senior Site Reliability Engineer to join our team. As a key member of our Infrastructure Managed Services (IMS) Program, you will play a crucial role in mapping and optimizing all aspects of our underlying I.T. infrastructure.Responsibilities:Utilize monitoring and triage tools to...


  • Herndon, Virginia, United States Serco Full time

    Job SummarySerco is seeking a highly skilled Senior Software Engineer to join our team of experts in the field of software development. As a Senior Software Engineer, you will be responsible for designing, testing, planning, implementing, protecting, operating, managing, and maintaining applications.Key ResponsibilitiesDesign, modify, develop, write, and...


  • Herndon, Virginia, United States AMT Engineering Full time

    Job SummaryWe are seeking a highly skilled Senior Structural Engineer to join our team at AMT Engineering. As a Senior Structural Engineer, you will be responsible for leading bridge design projects and managing a team of engineers.Key ResponsibilitiesLead bridge design projects from conceptualization to completionManage a team of engineers to ensure...


  • Herndon, Virginia, United States Entegee Full time

    Job Title: Senior Linux Systems EngineerAt Entegee, we are seeking a highly skilled Senior Linux Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for delivering engineering services for network infrastructure and sophisticated enterprise computing infrastructure.Key Responsibilities:Design and implement...