Airport Lounge Operations Manager

6 days ago

San Diego, California, United States Hyde Park Hospitality Full time
Job Title: Airport Lounge General Manager

We are seeking a highly skilled and experienced General Manager to lead our Airport Lounge team at the San Francisco International Airport.

Job Summary:

The General Manager will be responsible for the overall management of the lounge, including team members, third-party partnerships, client relationships, and ownership. This is a dynamic and fast-paced environment that requires a strong leader who can motivate and inspire their team to deliver exceptional guest experiences.

Key Responsibilities:
  • Provide ongoing collaborative hands-on leadership for all aspects of the lounge.
  • Maintain excellent relationships with guests and clients as well as other departments.
  • Respond and resolve all guest complaints, ratings, and reviews within the specified time frames.
  • Conduct HR functions, including recruiting, hiring, progressive counseling, and terminations.
  • Oversee scheduling, payroll, and team training.
  • Motivate, coach, mentor, and develop frontline and management staff.
  • Ensure full compliance with lounge operating controls, SOPs, policies, training programs, and service standards.
  • Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded.
  • Initiate and develop improvement actions plans and carry out cost savings.
  • Achieve company and client financial targets and goals.
  • Uphold and elevate high standards regarding health, safety, and cleanliness.
  • Ensure Hyde Park Hospitality standards are met, including compliance with company food and safety programs.
  • Report and track maintenance issues within the lounge.
  • Closely monitor lounge reports daily and make decisions accordingly.
  • Ensure all decisions are made in the best interest of the lounge and partnerships.
  • Establish a safe work environment for employees by performing safety audits and inspections.
  • Comply and ensure your team follows all TSA and local airport authority regulations.
  • Maintain all required employee records, including employee discipline records, to comply with Hyde Park Hospitality progressive discipline standards.
Requirements:
  • Management experience in fine dining, hotel, or other upscale hospitality venue of at least five years.
  • A Bachelor's degree related to business or hospitality, or equivalent experience.
  • Ability to follow all safety, health, and liquor rules and regulations.
  • Proven leadership and experience with managing effective client and partner relationships.
  • Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity.
  • Demonstrated leadership abilities with creating and growing a successful team.
  • Excellent communication and presentation skills with a range of audience, including front-line employees, clients, and corporate management.
  • Has experience in financials, preparation, and oversight.
  • Excellent communication and computer skills, including knowledge of MS Office.
  • Maintaining current state-approved alcohol certifications and food handlers/food safety manager certifications as required.
  • Must be able to pass and obtain security background check and clearance to work in an airport environment.
Benefits:
  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services.

About Hyde Park Hospitality:

Hyde Park Hospitality (HPH) is a young but dynamic and fast-growing company built on deep roots in the food business. We earned the Crain's Fast 50 Award in 2024 for being one of the fifty fastest-growing businesses in the Chicago area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-#J-18808-Ljbffr

  • Airport Lounge General Manager

    4 days ago

    San Francisco, California, United States San Francisco International Airport Full time

    Job Title: Airport Lounge General ManagerJoin our team as an Airport Lounge General Manager at the San Francisco International Airport. As a key member of our team, you will be responsible for the overall management of our lounge operations, ensuring a high level of guest satisfaction and exceptional service delivery.Key Responsibilities:Manage the...

  • Airport Lounge Operations Manager

    3 weeks ago

    San Diego, California, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge Operations ManagerWe are seeking a highly skilled and experienced Airport Lounge Operations Manager to join our team at Hyde Park Hospitality. As a key member of our management team, you will be responsible for overseeing the daily operations of our premium lounge at the San Diego International Airport.Key Responsibilities:Manage...

  • Airport Lounge Operations Manager

    1 week ago

    San Diego, California, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge General ManagerWe are seeking a highly skilled and experienced General Manager to lead our Airport Lounge team at the San Francisco International Airport.Key Responsibilities:Oversee all aspects of lounge operations, including team management, client relationships, and ownership.Ensure exceptional guest experiences, maintaining high...

  • Airport Lounge General Manager

    2 weeks ago

    San Diego, California, United States Hyde Park Hospitality Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our Airport Lounge operations. As a key member of our team, you will be responsible for ensuring the highest level of service and quality in our lounge, while also driving business growth and profitability.Key ResponsibilitiesLead and manage a team of staff to deliver...

  • Airport Lounge Supervisor

    1 week ago

    San Diego, California, United States Hyde Park Hospitality Full time

    Job Title: Airport Lounge SupervisorHyde Park Hospitality is seeking a highly motivated and experienced Airport Lounge Supervisor to join our team. As a key member of our airport lounge operations team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front-of-house staff.Key Responsibilities:Lead and manage...

  • Airport Lounge Operations Manager

    4 weeks ago

    San Francisco, California, United States Hyde Park Hospitality Full time

    Job SummaryThe Airport Lounge Supervisor is a key member of our team at Hyde Park Hospitality, responsible for ensuring exceptional guest experiences in our airport lounge. This role requires a hands-on leader who can execute policies, procedures, and brand standards to achieve high levels of guest satisfaction.Key ResponsibilitiesLeadership and Team...

  • Airport Lounge Cleaner

    2 weeks ago

    San Diego, California, United States Hyde Park Hospitality Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Appearance Care Associate to join our team at the Chase Sapphire Lounge by The Club in the San Diego International Airport. As a key member of our hospitality services team, you will be responsible for maintaining the cleanliness and sanitation of our lounge facilities, ensuring a high level of...

  • Airport Operations Manager

    1 week ago

    San Diego, California, United States San Diego County Regional Airport Authority Full time

    Job Opportunity at San Diego International AirportWe are seeking a highly skilled and motivated individual to join our team as an Airside Operations Duty Manager for the Veteran Fellowship program. This one-year fellowship provides an excellent opportunity for veterans to gain practical work experience in our integrated aviation environment.About the Job:The...

  • Lash Lounge Salon Manager

    2 weeks ago

    San Diego, California, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. Our mission is to provide a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes.Job SummaryWe are seeking a...

  • Lash Lounge Salon Manager

    5 days ago

    San Diego, California, United States The Lash Lounge Full time

    About The Lash LoungeThe Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. Our mission is to provide a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes.Job SummaryWe are seeking a...

  • Lash Lounge Salon Manager

    21 hours ago

    San Diego, California, United States The Lash Lounge Full time

    Job Title: General ManagerThe Lash Lounge is seeking a highly skilled and experienced General Manager to lead our salon team. As a General Manager, you will be responsible for ensuring the salon meets or exceeds financial goals, while providing exceptional leadership in areas of customer service, team member relations, sales, and member participation.Key...

  • Airport Lounge Representative

    3 weeks ago

    San Diego, California, United States Swissport International AG Full time

    About Swissport International AGSwissport International AG is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to deliver consistent and tailor-made solutions around the globe, enhancing the customer experience.Job SummaryWe are seeking a dedicated...

  • Lash Lounge Salon Manager

    5 days ago

    San Diego, California, United States The Lash Lounge Full time

    General ManagerThe Lash Lounge is seeking a highly skilled and experienced General Manager to lead our salon team to success. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Manage daily salon operations to ensure exceptional...

  • Airport Lounge Food and Beverage Service Associate

    3 weeks ago

    San Diego, California, United States Hyde Park Hospitality Full time

    Job SummaryThe Food and Beverage Runner provides exceptional guest service to our esteemed guests and is responsible for engaging with guests for the servicing of all food and beverage items at the new premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, opening in the San Diego International Airport. The F&B Runner...

  • Kitchen Operations Manager

    1 day ago

    San Diego, California, United States Burger Lounge Full time

    Kitchen Manager Job SummaryBurger Lounge is seeking a highly skilled and experienced Kitchen Manager to lead our back-of-house team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our kitchen, maintaining high standards of food quality and safety, and driving profitability.Key Responsibilities:Manage...

  • Airport Operations Manager

    4 weeks ago

    San Diego, California, United States AGI Ground, Inc Full time

    Job SummaryThe Airport Operations Manager will be responsible for overseeing the daily operations of the airport's ground handling services. This includes managing and directing ramp activities to ensure a safe and quality product is provided to customers.Key ResponsibilitiesManage and control all staff assignments to ensure efficient operations.Hold daily...

  • Airport Operations Manager

    3 weeks ago

    San Diego, California, United States AGI Ground, Inc Full time

    Job SummaryThe Airport Ramp Manager is responsible for overseeing the safe and efficient operation of ground handling services at our airport facilities. This role requires strong leadership and communication skills, as well as the ability to manage multiple tasks and prioritize safety and quality standards.Key ResponsibilitiesManage and direct ramp...

  • Airport Operations Manager

    4 weeks ago

    San Diego, California, United States Alliance Ground International Full time

    About the RoleAs a Ramp Manager at Alliance Ground International, you will play a critical role in ensuring the smooth operation of our ground handling services. This position requires a strong leader who can manage and direct ramp activities, providing a safe and quality product to our customers.Key ResponsibilitiesManage and control all staff assignments...

  • Airport Operations Coordinator

    4 weeks ago

    San Diego, California, United States County of San Diego Full time

    Job SummaryThe County of San Diego is seeking a highly motivated and experienced individual to join our team as an Airport Operations Coordinator. This role will be responsible for planning, organizing, and supervising airside and landside operations at the County's airports.Key Responsibilities:Monitor airport operations for compliance with federal, state,...

  • Airport Operations Coordinator

    1 week ago

    San Diego, California, United States County of San Diego Full time

    Airport Operations Coordinator Job DescriptionCounty of San Diego is seeking an experienced and motivated individual to join the Department of Public Works team as an Airport Operations Coordinator.Job SummaryThe County of San Diego is currently accepting job applications for Airport Operations Coordinator, to fill immediate vacancies within the county's...