Service Manager

5 days ago


Knoxville, Tennessee, United States Thompson Truck Group Knoxville Full time

Job Summary

The Service Foreman is a vital role within the Thompson Truck Group Knoxville service department, responsible for ensuring seamless communication between service technicians and other departments. This position requires a strong leader who can direct and support technicians to deliver high-quality repairs efficiently.

Key Responsibilities

  • Direct the flow of service work, ensuring timely completion and quality repairs.
  • Conduct regular spot checks to monitor progress and identify areas for improvement.
  • Investigate and resolve customer concerns regarding repairs and costs.
  • Ensure compliance with International vendor policies and warranty procedures.
  • Develop and maintain a high-performing team by providing technical support and guidance.
  • Review and sign off on completed repair orders, ensuring accuracy and quality.
  • Maintain a safe and clean work environment, adhering to company and regulatory policies.

Requirements

  • Minimum 5 years of technical experience in the medium/heavy-duty truck industry.
  • Valid Class A-Commercial Driver's License.
  • Strong product and technical knowledge.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Flexibility and adaptability in a fast-paced service environment.

Preferred Qualifications

  • Working knowledge of Microsoft applications.
  • Good organizational and time management skills.
  • Ability to document and notify customers of needed vehicle repairs.
  • Experience with International and supplier warranty policies.


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