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HVAC Service Manager

2 months ago


Knoxville, Tennessee, United States Gpac Full time

We are seeking a highly skilled HVAC Service Manager to lead our service department at GPAC, a leading provider of mechanical services. As a key member of our team, you will be responsible for overseeing the daily operations of our service department, managing a team of technicians, and ensuring exceptional customer satisfaction.

The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to delivering high-quality service. Key responsibilities will include:

  • Managing and leading a team of HVAC service technicians to ensure efficient and effective service delivery.
  • Overseeing service calls, work orders, and technician schedules to optimize productivity and customer satisfaction.
  • Developing and managing the service department budget to ensure financial performance and cost control.
  • Providing technical support and ensuring high-quality service delivery to our customers.
  • Building and maintaining strong relationships with clients to ensure customer satisfaction and loyalty.
  • Conducting performance evaluations and providing training to technicians to enhance their skills and knowledge.
  • Managing inventory and handling customer inquiries and complaints in a professional and timely manner.
  • Implementing service policies, procedures, and best practices to ensure consistency and quality across the department.
  • Preparing regular reports on service department performance to inform business decisions.

Requirements for the role include:

  • Minimum five years of experience in HVAC service, with at least two years in a managerial role.
  • Strong technical knowledge of commercial HVAC systems.
  • Financial management and budgeting skills.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks effectively and manage multiple projects simultaneously.
  • Proficiency in service management software and tools.
  • Preferably HVAC certification.
  • Ability to analyze data and implement strategic improvements to drive business growth.
  • Familiarity with safety regulations and compliance standards.
  • Flexible working hours and a valid driver's license.

We offer a competitive salary, 401(k) plan with matching, dental and vision insurance, health insurance coverage, and paid time off for relaxation and family time. If you are a motivated and experienced HVAC Service Manager looking for a new challenge, we encourage you to apply.