Operations Support Manager
3 weeks ago
Elevate your career in security and risk management with Enhanced Protection Services, a global leader in security and threat mitigation.
We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety.
As an Operations Support Manager, you will be responsible for overseeing various operational and administrative aspects within the department, including contract compliance, invoicing, scheduling, and client relations.
Key Responsibilities:
- Develop and maintain operating procedures for the operations support function
- Monitor contract compliance and review contracts to identify required modifications
- Evaluate and resolve all training needs, identify gaps, and create and assign training programs
- Monitor all new hire onboarding; design and implement productivity enhancement measures
- Responsible for end-to-end recruiting strategy, including reviewing resumes, phone screening, scheduling, and conducting interviews; selection and placement decisions as well as make recommendations for hire/no hire
- Collection and submission of billing information, to include purchase orders, to shared services
- Communication with clients regarding invoicing issues and submitting necessary corrections to shared services
- Communication with clients regarding accounts receivables/collections
- Review, coding, and submission of subcontractor invoices to Accounts Payable for payment
- Subcontractor communication related to pay, invoice submission, or changes to critical information
- Responsible for overseeing permanent job scheduling in WinTeam
- Hold payroll accuracy to 98% or better in accordance with company standards; tracks and report current subcontractor pay accuracy on a weekly basis
Qualifications:
- Bachelor's Degree in Business Administration, Human Resources, Finance, or related field of study
- Associate degree in Business Administration, Human Resources, Finance, or related field of study with a minimum of four (4) years of business administration, human resources, finance experience
- High School diploma with a minimum of six (6) years of business administration, human resources, finance experience
- Prior work experience as a team leader
- Minimum of two (2) business administration, human resources, finance experience
- Proven ability to influence key business partners
- Ability to build strategic vision and drive organizational change
- Strong organization and planning skills with the ability to work in and define ambiguity/gray areas
- Advanced computer skills and proficiency; proficiency with Microsoft Office
- Strong inter-personal and networking skills with a strong ability to work in a team environment
- Ability to multi-task, discerns patterns in detail
- Excellent oral and written communication skills
- Ability to think through problems for logical solutions, and remain calm and professional under stress
- Able to work and communicate effectively with all levels of leadership
- Planning and organizing skills
- Problem solving skills
- Active listening skills
- Assess and evaluate situations effectively
- Synthesize facts, concepts, principles
- Identify critical issues quickly and accurately
- Compile, sort, and interpret data
- Research, investigate, compile information
- Write informatively, clearly, and accurately
- Attention to detail
Preferred Qualifications:
- Former Military or law enforcement background
- Bachelor's degree in protective service, business, or related field
- Previous verifiable event security experience
- Previous verifiable private/corporate security experience
- Working knowledge of WinTeam
Benefits:
- $70,000 - $80,000 annually based on experience
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Enhanced Protection Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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