Customer Service Representative
20 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, ensuring their banking needs are met with professionalism and courtesy.
Key Responsibilities:
- Greet customers in our lobbies and provide personalized assistance with their banking needs
- Demonstrate knowledge of our mobile app and ATMs to help customers complete simple transactions
- Create long-term relationships with customers by providing tailored advice and solutions that meet their financial goals
- Work closely with other branch team members to ensure seamless delivery of services
- Foster a positive and inclusive work environment that promotes collaboration and open communication
Requirements:
- High School degree or equivalent
- Minimum 6 months experience processing transactions (cash and/or digital payments)
- 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Estimated Salary Range: $20 - $25 per hour
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