Customer Service Representative

20 hours ago


Burlington, Massachusetts, United States Citizens Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, ensuring their banking needs are met with professionalism and courtesy.

Key Responsibilities:

  • Greet customers in our lobbies and provide personalized assistance with their banking needs
  • Demonstrate knowledge of our mobile app and ATMs to help customers complete simple transactions
  • Create long-term relationships with customers by providing tailored advice and solutions that meet their financial goals
  • Work closely with other branch team members to ensure seamless delivery of services
  • Foster a positive and inclusive work environment that promotes collaboration and open communication

Requirements:

  • High School degree or equivalent
  • Minimum 6 months experience processing transactions (cash and/or digital payments)
  • 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings

Estimated Salary Range: $20 - $25 per hour



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