Financial Services Associate

3 days ago


Burlington, Massachusetts, United States Citizens Full time
About the Role

We are seeking an experienced and skilled Customer Service Representative to join our team as a Citizens Teller. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of banking products and services.

Key Responsibilities:

  • Provide personalized assistance to customers with their banking needs
  • Develop and maintain long-term relationships with customers by offering tailored advice and solutions
  • Collaborate with other branch team members to ensure seamless delivery of services
  • Foster a positive and inclusive work environment that promotes collaboration and open communication

Requirements:

  • High School degree or equivalent
  • Minimum 6 months experience processing transactions (cash and/or digital payments)
  • 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings

Benefits:

  • Comprehensive health care coverage, including medical, dental and vision plans
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing
  • More

Estimated Salary Range: $22 - $28 per hour



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