Customer Experience Representative

11 hours ago


Burlington, Massachusetts, United States Fabletics Full time
Fabletics Customer Experience Representative Job Summary

Fabletics is seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining store standards.

About the Role:

  • Provide personalized product recommendations to customers based on their interests and preferences.
  • Engage customers in new and meaningful ways through store events, promotions, and community projects.
  • Maintain store merchandising guidelines to enhance the customer shopping experience.
  • Communicate inventory and training needs to the Store Manager to optimize customer satisfaction.
  • Participate in providing feedback to improve the business and meet performance objectives.

Requirements:

  • At least 1 year of retail experience preferred.
  • Familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
  • Excellent interpersonal skills and ability to interact with customers, employees, and business partners.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Familiarity with retail inventory and POS systems.

Working Conditions:

This role involves constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Applicants must be 18 years of age or older.

Compensation: Estimated salary: $12-$15 per hour (dependent on location and experience). This position offers flexibility in work hours, including evenings, weekends, and national holidays.



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