Customer Service Liaison

4 days ago


South Plainfield, New Jersey, United States Pinto Brothers Disposal Full time
Job OverviewPinto Brothers Disposal, a family-owned and operated solid waste company established in 1980, is seeking a highly skilled Customer Service Liaison to join our team. Based in Central Jersey, we provide dependable and professional disposal services to homeowners, businesses, corporations, townships, Boards of Education, and management companies. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.

Responsibilities:
  • Answer calls and handle customer inquiries and complaints efficiently.
  • Provide detailed information about our products and services, highlighting their benefits and features.
  • Troubleshoot and resolve product issues and concerns in a timely manner.
  • Assist customers with account-related tasks, ensuring seamless interactions.
  • Process payments for customer accounts, maintaining accurate records.
  • Develop and maintain a comprehensive knowledge base of our evolving products and services.
  • Collaborate with the billing team to prepare monthly bills, ensuring accuracy and timeliness.

The ideal candidate should possess excellent communication skills, both written and verbal, and be able to build strong relationships with clients. Previous experience in customer service, sales, or related fields is essential. A positive and professional demeanor, along with the ability to multitask and prioritize, are also crucial. The compensation range for this position is $15.00 to $16.00 per hour.



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