Customer Support Liaison

4 days ago


South Farmingdale, New York, United States Express Employment Professionals Full time

Job Summary:

The Customer Support Liaison will act as a liaison between customers and our sales team. This position will also assist with complaints, orders, errors, account questions, keeping the accounts up to date, billing, cancellations and other queries.

Key Responsibilities:

  • Respond to internal and external inquiries via email & phone.
  • Manage customer order entries
  • Manage and update client accounts
  • Provide customers with quotes and product knowledge
  • Outbound Sales and Promo calls
  • Update client databases
  • Perform general administration tasks
  • Support other departments

Requirements:

  • High School Diploma or equivalent.
  • Minimum of 3 years relevant work experience.

Preferred Skills:

  • Excellent communication skills
  • Extensive experience using MS office software (SAP a plus)
  • Experience using database management systems
  • Demonstrated ability to effectively resolve customer issues/complaints.
  • Must be detail oriented
  • Must be able to multi-task

Compensation: The estimated salary for this position is around $45,000 - $60,000 per year, depending on location and experience.

About Us:

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. As one of the leading staffing agencies in North America, we provide employment services and workforce solutions to employers throughout our community.



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