Customer Service Director
5 days ago
At Party City, we create joy for our customers by making it easy to create unforgettable memories. Our stores are designed to provide an exceptional shopping experience, with a broad selection of party goods and a knowledgeable staff ready to help.
As a Retail Leadership Specialist, you will play a critical role in fostering a customer-focused culture and driving business results. If you are passionate about delivering exceptional customer experiences and have a proven track record of success in a retail leadership role, we encourage you to apply.
Key Responsibilities:
- Foster a customer-focused culture to exceed customer expectations
- Recruit, hire, coach, train, and develop employees to meet business needs
- Execute best-in-class sales and service strategies to drive business growth
- Manage payroll and store profitability
- Assist the General Manager with operational excellence, customer experience, hiring, talent development, employee management, and engagement
Benefits:
- A competitive salary: $60,000 - $70,000 per year
- A fun and collaborative work environment
- Generous associate discount
- Lifestyle benefits
- Yearly bonus opportunity
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