Customer Service Liaison
3 weeks ago
We are seeking a dedicated professional to join our team as a Customer Service Liaison. In this role, you will be responsible for providing exceptional customer service, resolving customer inquiries, and working collaboratively with the agent to achieve business objectives.
About the Role:
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be expected to respond promptly and professionally to customer inquiries, resolve issues efficiently, and work closely with the agent to develop targeted solutions.
Responsibilities:
* Provide exceptional customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
* Resolve customer inquiries and issues efficiently, using a customer-focused approach to find solutions that meet their needs.
* Work with the agent to establish and meet marketing goals.
Benefits:
* Competitive hourly pay plus commission/bonus structure.
* Paid time off (vacation and personal/sick days).
* Flexible hours.
* Valuable experience and growth potential within the agency.
Requirements:
* Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
* Dedicated to customer service and committed to finding solutions that meet customer needs.
* Ability to work in a team environment and multi-task effectively.
* Bilingual - Spanish required. Property and Casualty license must be obtained.
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