Reception Operations Supervisor

2 weeks ago


Portland, Oregon, United States Atrium Hospitality Full time

Company:
Atrium Hospitality

Position:
Front Desk Supervisor

Overview:
Atrium Hospitality is seeking a dedicated and enthusiastic individual to join our Front Desk team as a Front Desk Supervisor. This role is pivotal in ensuring our guests receive an outstanding experience from the moment they arrive.

About Us:
We are committed to delivering exceptional hospitality at our hotels, offering a range of amenities including complimentary breakfast, evening receptions, and a welcoming atmosphere.

Key Responsibilities:
1. **Customer Engagement:**
- Deliver exceptional service by engaging with guests and addressing their needs promptly.
- Manage the check-in and registration process, ensuring all guest requests are acknowledged and fulfilled.

2. **Team Leadership:**
- Supervise daily operations at the front desk, ensuring adherence to company standards.
- Collaborate with housekeeping and maintenance teams to ensure smooth operations throughout the hotel.

3. **Problem Resolution:**
- Address and resolve guest issues with professionalism and efficiency, ensuring satisfaction.

4. **Communication Skills:**
- Exhibit excellent verbal and written communication skills, fostering a positive environment for both guests and team members.

Qualifications:
- Previous experience in hotel front desk operations is essential.
- Supervisory experience is preferred.
- Strong customer service orientation, with a track record of excellence.
- Ability to adapt to a fast-paced environment and manage multiple tasks.

Work Environment:
This position requires flexibility in scheduling, including the possibility of early mornings, evenings, weekends, and holidays.

Benefits:
- Competitive pay structure based on experience.
- Opportunities for career advancement through training and development programs.
- Comprehensive benefits package including medical insurance and retirement plans.

Commitment to Diversity:
Atrium Hospitality is an equal opportunity employer, promoting a diverse and inclusive workplace for all employees and applicants. We value the contributions of every team member and strive to create an environment where everyone can thrive.

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