Senior Director of Program Operations

9 hours ago


Kingston, New York, United States Mental Health Association in Ulster County, Inc. Full time
Job Description

Mental Health Association in Ulster County, Inc. is seeking a Senior Director of Program Operations to lead the development and implementation of clinical services. This role will oversee the growth of current services, supervise Medicaid billable programs, and develop new initiatives to meet the needs of our clients.

The ideal candidate will have a Master's Degree in social work, psychology, or a related field, with LCSW or LMSW licensure. A minimum of three years of direct clinical experience and three years of supervisory or management experience are required. The successful candidate will have excellent written and verbal communication skills, and the ability to work independently and within a team.

The Senior Director will be responsible for providing strategic direction to programs, working collaboratively with the compliance/quality assurance department, and providing leadership and mentoring to management staff. This role will also involve project managing the selection, implementation, and institutionalization of new clinical initiatives, and driving growth and expansion through the creation of efficiencies and a culture of accountability.

The salary for this position is $100,000 - $110,000 depending on experience. MHA in Ulster offers a comprehensive benefits package, including paid vacation, sick, and flex days, medical, dental, vision, and life insurance, a 403(b) retirement plan, and profit sharing.

Responsibilities:

  • Drive transformation and maintain the vision and competencies of the agency in response to emerging trends.
  • Ensure the delivery of strong, research-informed clinical services to clients and their families.
  • Provide strategic direction to programs and work collaboratively with compliance/quality assurance department.
  • Provide leadership and mentoring to management staff in establishing department objectives related to staffing, policies, and procedures and performance management.
  • Provide weekly 1:1 formal supervision to all program directors.
  • Advise Executive Director from an agency perspective regarding clinical programmatic, strategic ideas and decisions.
  • Project manage the selection, implementation, and institutionalization of new wider agency clinical initiatives, specifically EBP's.
  • Drive growth and assist in program expansion by creating efficiencies, motivating through a system of metrics and creating a culture of accountability.
  • Intervene to help address concerns and fix issues within troubled program(s).
  • Work collaboratively with leadership in the development and govern the annual budget for the program areas and implement plans to achieve budgetary goals.
  • Serve as a liaison and representative to community organizations and promote the image of MHA to the local, regional, and national community.
  • Stay up to date on requirements related to program contracts, with an understanding of compliance, HIPPA, and quality assurance.


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