Technical Support Specialist

4 weeks ago


Melville, New York, United States HBK CPAs & Consultants Full time
Job Summary:

As a Support Technician at HBK CPAs & Consultants, you will be responsible for providing fast and useful technical assistance on various technology-based systems. In addition, you will answer queries on fundamental technical issues and offer advice to solve them.

Key Responsibilities:

• Provide end-user remote support and remediation for automated incidents as assigned.
• Work on Support incidents that come in via phone, email, or customer portal.
• Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
• Support technical issues involving Microsoft's core business applications and operating systems.
• Support disaster recovery solutions.
• Installation and configuration of workstations.
• Malware removal.
• Configure users in Microsoft Domain Environment.
• Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
• Install and configuration of a variety of Line of Business Applications.
• Support print quality and printer networking issues.
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
• Escalate service requests that require Senior-level support.
• Enter time and expenses as they occur.
• Understand Vertilocity's internal processes by completing assigned training materials.
• Enter all work as service incidents as it occurs.
• System documentation maintenance and review.
• Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Requirements:

• Demonstrated ability to solve problems and quickly learn new technology.
• Responsible, professional, and motivated.
• 1+ years' experience Information Technology experience.
• Experience with PSA and RMM tools.

Education:

A technical degree in an IT related field or equivalent work experience.

Benefits:

• Unlimited PTO
• Medical
• Dental
• Vision
• 401k

Salary:

$45,000 - Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
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