Technical Support Specialist
6 days ago
At HBK CPAs & Consultants, we are seeking a highly skilled and motivated Support Technician to join our team. As a Support Technician, you will be responsible for providing fast and effective technical assistance to our clients on various technology-based systems.
Key Responsibilities:- Provide end-user remote support and remediation for automated incidents as assigned.
- Work on Support incidents that come in via phone, email, or customer portal.
- Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
- Support technical issues involving Microsoft's core business applications and operating systems.
- Support disaster recovery solutions.
- Installation and configuration of workstations.
- Malware removal.
- Configure users in Microsoft Domain Environment.
- Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
- Install and configuration of a variety of Line of Business Applications.
- Support print quality and printer networking issues.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
- Escalate service requests that require Senior-level support.
- Enter time and expenses as they occur.
- Understand Vertilocity's internal processes by completing assigned training materials.
- Enter all work as service incidents as it occurs.
- System documentation maintenance and review.
- Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Demonstrated ability to solve problems and quickly learn new technology.
- Responsible, professional, and motivated.
- 1+ years' experience Information Technology experience.
- Experience with PSA and RMM tools.
A technical degree in an IT related field or equivalent work experience.
Benefits:- Unlimited PTO
- Medical
- Dental
- Vision
- 401k
Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
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