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Program Manager
2 months ago
The Program Manager is a critical role in ensuring the high-quality delivery of services and effective daily operations of all aspects of the Transition Age Youth (TAY) Programs in San Francisco. This position is responsible for managing assigned programs and projects, providing leadership and guidance to staff, and ensuring compliance with program, agency, and regulatory policy.
Key Responsibilities- Manage assigned programs and projects to ensure compliance with program, agency, and regulatory policy.
- Provide leadership and guidance to staff on all components and processes of First Place for Youth, with emphasis on assigned programs and projects.
- Review data to monitor quality of services, track outcomes, and guide support areas.
- Participate in the ongoing development, evaluation, and refinement of service delivery, including field training and support to ensure quality and effectiveness of services.
- Ensure high fidelity to First Place for Youth standards and competencies among staff.
- Provide oversight and compliance checks to ensure accuracy and integrity of all documentation.
- In collaboration with the Director, support budgeting, contract control, reporting, and renewal, and all aspects of program/projects.
- Oversee day-to-day operations and effective functioning of single-site affordable housing and scattered sites rapid rehousing partnerships.
- Track outcomes, implement case plans, ensure retention of clients in housing, education, and employment outcomes, and transition planning towards self-sustainability.
- Professionally and effectively represent the agency as needed in meetings with collaborative partners and at other meetings as deemed important to the advancement of First Place's mission and goals.
- Bachelor's degree required; Master's degree in counseling, psychology, or Social Work is a plus.
- Four years' experience with at-risk youth, at least one of which working with homeless youth or in an affordable housing environment.
- Related MSW or equivalent degree can count for two experience years.
- Two plus years supervisory experience with a desire to be a leader in a high-energy environment preferred.
- Demonstrated success organizing, managing, and evaluating programs, events, campaigns, or productions.
- Must have a dependable car, valid driver's license, and proof of insurance.
- Computer skills: Proficiency with Microsoft Office applications, including MS Word, Excel, Access, and PowerPoint, Project, and Outlook. Experience with database systems is a plus.
- Strong Communication skills: Exceptional oral and written communication skills, including the demonstrated ability to research, assimilate, and analyze information.
- Availability for occasional evening and weekend work and some travel as needed.
