Appointment Coordinator

4 weeks ago


Allentown, Pennsylvania, United States Eastern PA Gastroenterology & Liver Specialists Full time

Job Title: Appointment Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at Eastern PA Gastroenterology & Liver Specialists. The successful candidate will be responsible for scheduling appointments, maintaining accurate records, and providing excellent customer service to our patients.

Key Responsibilities:

  • Schedule appointments for patients by telephone or at the check-out desk.
  • Use a computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
  • Maintain scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
  • Ensure that updates (e.g., cancellations or additions) are input daily into master schedule.
  • Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
  • Consult with practice manager about any system problems.
  • Use customer service principles and techniques to deal with patients calmly and pleasantly.

Requirements:

  • High school diploma/GED
  • Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of customer service principles and techniques.
  • Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
  • Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

Benefits:

  • Monday - Friday Day Shift Only
  • No Weekends, Nights, or Holidays
  • Employer-Sponsored Short Term & Long Term Disability Insurance
  • Employer-Sponsored Life Insurance
  • Wellness Program
  • Referral Bonus Program

Work Environment:

Mostly sedentary duty. 10 pounds, maximum lifting, occasional lift/carry of small articles. Some standing, walking, reaching. This role involves direct patient contact.



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