Appointment Coordinator
4 weeks ago
Job Title: Appointment Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at Eastern PA Gastroenterology & Liver Specialists. The successful candidate will be responsible for scheduling appointments, maintaining accurate records, and providing excellent customer service to our patients.
Key Responsibilities:
- Schedule appointments for patients by telephone or at the check-out desk.
- Use a computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
- Maintain scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensure that updates (e.g., cancellations or additions) are input daily into master schedule.
- Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Consult with practice manager about any system problems.
- Use customer service principles and techniques to deal with patients calmly and pleasantly.
Requirements:
- High school diploma/GED
- Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of customer service principles and techniques.
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Benefits:
- Monday - Friday Day Shift Only
- No Weekends, Nights, or Holidays
- Employer-Sponsored Short Term & Long Term Disability Insurance
- Employer-Sponsored Life Insurance
- Wellness Program
- Referral Bonus Program
Work Environment:
Mostly sedentary duty. 10 pounds, maximum lifting, occasional lift/carry of small articles. Some standing, walking, reaching. This role involves direct patient contact.
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