Weekend Patient Engagement Liaison
4 days ago
The Patient Engagement Partner - Access Center role is a critical component of an exceptional patient experience at St. Luke's University Health Network. This position provides a positive patient experience during all encounters, answering patient calls, scheduling appointments, working referral work queues, and assisting patients with their current needs.
Key Responsibilities- Answer incoming calls and perform a variety of actions, including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast-paced, high-volume Access Center environment.
- Determine how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinate services as needed.
- Verify and update patient demographic and insurance information.
- Create a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
- Manage and work referral work queues when assigned and provide supplemental inbound patient call support during high-volume times, using judgment to prioritize and accommodate patients based on patient needs.
- Actively participate as a team member in the resolution of problems as they are identified.
- Escalate any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
- Consistently meet productivity, schedule adherence, and quality standards as set by the Access Center.
- Work with designated clinical partners to establish and maintain appropriate appointment scheduling protocols, consistently acting to build positive relationships with our clinical partners.
- High School diploma or equivalent required.
- Previous general computer experience with data entry required.
- Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred.
- Previous healthcare experience with medical terminology preferred.
- Previous experience with electronic medical record (EMR) preferred.
- Excellent communication, facilitation, and presentation skills.
- Focused on compliance.
- Demonstrates continuous growth.
- Quality-driven.
- Service-oriented.
- Excels at time management.
Ability to work from home in accordance with the Network Work from Home Policy if needed.
-
Allentown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full timeJob SummarySt. Luke's University Health Network is seeking a skilled Patient Engagement Partner to join our Access Center team. As a key member of our team, you will be responsible for providing exceptional patient experiences, answering calls, scheduling appointments, and working referral work queues.Key ResponsibilitiesAnswer incoming calls and perform a...
-
Hotel Liaison/On Site Coordinator
3 weeks ago
Allentown, Pennsylvania, United States WorldStrides Full timeJob Title: Hotel Liaison/On Site CoordinatorWorldStrides is seeking a highly organized and customer-focused individual to join our team as a Hotel Liaison/On Site Coordinator. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our student tour programs at our hotel properties.Key Responsibilities:Manage...
-
Voter Engagement Director
2 weeks ago
Allentown, Pennsylvania, United States The Outreach Team Full timeJob Title: Voter Turnout Field DirectorAt The Outreach Team, we are seeking a highly motivated and experienced Voter Turnout Field Director to join our team. As a key member of our outreach team, you will be responsible for leading a team of canvassers to mobilize voters in key cities across the country.Key Responsibilities:Manage a team of 25-50 hourly...
-
Allentown, Pennsylvania, United States Otsuka Full timeJob SummaryOtsuka America Pharmaceutical, Inc. is seeking a highly skilled Pharmaceutical Sales Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for developing and executing customer engagement strategies to drive business growth and improve patient outcomes.Key ResponsibilitiesDevelop and implement...
-
ED Patient Access Representative
5 days ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob Summary:The Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for the entire scope of the registration process for patients seen in outpatient and/or Emergency Department locations.This includes correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and...
-
Patient Experience Ambassador
1 month ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob Title: Patient ConciergeJob Summary:The Patient Concierge is a vital role at St. Luke's Hospital, responsible for delivering exceptional patient experiences and fostering a patient-centric culture. This position requires a passionate advocate who can facilitate administrative and patient support services, ensuring seamless care delivery.Key...
-
Patient Support Specialist
1 week ago
Allentown, Pennsylvania, United States Blackbird Health Full timeJob SummaryBlackbird Health is seeking a highly motivated and compassionate Patient Support Specialist to join our team. As a key member of our patient support services team, you will play a vital role in engaging and activating patients to support them in receiving the care they need.Key Responsibilities:Conduct daily telephonic outreach to patients and...
-
Patient Support Specialist
4 weeks ago
Allentown, Pennsylvania, United States Blackbird Health Full timeAbout Blackbird HealthAt Blackbird Health, we're dedicated to providing precision care for children, adolescents, and young adults struggling with social developmental and school-related challenges. Our commitment is to deliver exceptional virtual and in-person care across a wide range of specialties, ensuring our youth receive the best possible care for...
-
Customer Service Liaison
2 weeks ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Customer Service Advocate is a key role at St. Luke's Hospital, responsible for delivering exceptional patient experience through timely and effective resolution of billing inquiries and concerns.Key ResponsibilitiesRespond to incoming calls, emails, and written correspondence from patients and their families regarding billing questions and...
-
Per Diem Weekend Registered Nurse
4 weeks ago
Allentown, Pennsylvania, United States BAYADA Home Health Care Full timePer Diem Weekend Registered Nurse OpportunityWe have an exciting opportunity for a Per Diem Weekend Registered Nurse to join our team in Senior Living communities throughout Lehigh and Northampton Counties.Job SummaryThis is a per diem position performing visits on Saturday and Sunday during the hours of 8:30am-5pm. As a Per Diem Weekend Registered Nurse,...
-
Patient Support Specialist
3 weeks ago
Allentown, Pennsylvania, United States Blackbird Health Full timeJob DescriptionAt Blackbird Health, we're dedicated to providing exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. Our commitment is to deliver precision care with powerful outcomes, ensuring our youth receive the best possible care for their physical and mental health.As a Patient...
-
ED Patient Access Representative
3 weeks ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob SummaryThe Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for ensuring the smooth registration process for patients in outpatient and Emergency Department locations. This includes accurately identifying patients, transcribing orders, completing registration screens, and verifying insurances. Excellent...
-
ED Patient Access Representative
1 week ago
Allentown, Pennsylvania, United States St. Luke's Hospital Full timeJob Summary: We are seeking a skilled Patient Access Representative to join our team at St. Luke's University Health Network. The successful candidate will be responsible for the entire scope of the registration process for patients seen at our outpatient and/or Emergency Department locations.Key Responsibilities:Correctly identify and validate patients in...
-
Nursing Assistant
4 days ago
Allentown, Pennsylvania, United States Marquis Health Services Full timeCareer Opportunity: We are seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Cedar Crest Post Acute. As a 5-Star Overall Facility and 5-Star Quality Measures center, we offer a fast-paced and rewarding environment for healthcare professionals. About Us: Cedar Crest is a beautiful and updated nursing facility with a warm...
-
Patient Support Specialist
1 week ago
Allentown, Pennsylvania, United States Blackbird Health Full timeAbout the RoleAt Blackbird Health, we're committed to delivering precision care that addresses the unique needs of children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in engaging and activating patients to support them in receiving the care they...
-
Certified Nursing Assistant
3 weeks ago
Allentown, Pennsylvania, United States Marquis Health Services Full timeAbout Cedar Crest Rehab & Healthcare CenterCedar Crest Rehab & Healthcare Center is a beautiful and updated nursing facility with a warm and friendly staff. We are proud to be supported by Marquis Health Consulting Services.Our BenefitsWaive benefits, PTO & holidays & get $3 more an hourGenerous Tuition Reimbursement (up to $2,500 per year)Employee Referral...
-
Patient Service Representative
4 weeks ago
Allentown, Pennsylvania, United States WellStreet Full timeJob Title: Patient Service RepresentativeWe are seeking a highly organized and customer-focused Patient Service Representative to join our team at WellStreet Urgent Care in Tucker, GA. As a Patient Service Representative, you will be the first point of contact for patients and will play a vital role in ensuring a positive and efficient experience for our...
-
Licensed Practical Nurse
4 weeks ago
Allentown, Pennsylvania, United States Maxim Healthcare Service Full timeJob Title: Licensed Practical NurseMaxim Healthcare Services is seeking a skilled Licensed Practical Nurse (LPN) to join our team of dedicated healthcare professionals. As an LPN, you will play a vital role in delivering high-quality patient care and contributing to the success of our organization.Responsibilities:Assess patient needs and develop...
-
Certified Nursing Assistant
1 week ago
Allentown, Pennsylvania, United States Cedar Crest Post Acute Full timeAbout Cedar Crest Post AcuteCedar Crest Post Acute is a 5-Star Overall Facility and a fast-paced short-term center. We offer a unique opportunity to work with a warm and friendly staff in a beautiful and updated nursing facility.Our BenefitsWe provide a range of exciting benefits, including:Waive benefits, PTO & holidays & get $3 more an hourGenerous Tuition...
-
Allentown, Pennsylvania, United States New Eastwood Rehabilitation and Healthcare Center Full timeJoin Our Team as a Certified Nursing Assistant (CNA)New Eastwood Rehabilitation and Healthcare Center is a leading provider of post-acute rehabilitation and skilled nursing care in the Northeast. We are seeking a Certified Nursing Assistant (CNA) to join our team on a part-time weekend shift.About the RoleAs a CNA, you will provide high-quality care to our...
