Wildlife Customer Service Representative

1 week ago


Detroit, Michigan, United States Critter Control Full time
Job Summary

Critter Control is seeking a highly skilled Regional Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide excellent customer service to our existing customers, resolving their issues and concerns in a single call.
  • Identify and report escalating priority issues to the appropriate chain of command.
  • Perform follow-up calls with customers to ensure resolution satisfaction.
  • Conduct outbound contact calls to customers who have newly completed jobs or have outstanding accounts receivable.
  • Make outgoing calls to customers and team members regarding special circumstances, such as weather or schedule changes.
  • Assist customers with making payments or setting up auto-billing.
  • Enter data into our CRM system to document issues.
  • Assist Regional Sales Managers in summarizing trends, remaining open issues, and reoccurring issues in districts and regions.
  • Maintain and exceed productivity goals and performance measures set by the region.
  • Follow up with at-risk customers to initiate a plan of action.
  • Provide excellent customer service in a professional manner.
Requirements
  • One year of experience in a call center or customer service environment, or equivalent field experience in wildlife or pest control.
  • Knowledge of customer service principles and practices.
  • Good data entry and verbal skills, with the ability to type 45 wpm or more.
  • Proficient in relevant computer applications.
  • High school diploma required.
Preferred Qualifications
  • Ability to de-escalate upset customers.
  • Flexibility in scheduling, including overtime during peak season.
  • Problem analysis and resourcefulness.
  • Excellent organizational skills.
  • Able to coordinate activities with multiple parties and levels of leadership.


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