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Customer Service Representative

2 months ago

Detroit, Michigan, United States FASTSIGNS #381401 Full time
Job Description

**About Us**

FASTSIGNS #381401 is a dynamic and creative powerhouse in the signs and graphics industry, serving businesses nationwide with innovative visual solutions.

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing client relationships, and ensuring seamless project execution.

**Key Responsibilities**

  • Client Communication: Respond to client inquiries, provide clear and concise information, and ensure all client needs are met in a timely and professional manner.
  • Account Management: Manage client accounts, track project progress, and coordinate with internal teams to ensure successful project delivery.
  • Project Coordination: Schedule and coordinate project timelines, communicate with clients, and ensure all project requirements are met.
  • Team Collaboration: Work closely with the production and sales teams to ensure smooth project execution and client satisfaction.
  • Documentation: Maintain organized project files and documentation, readily accessible for reference.

**Requirements**

  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with clients and internal teams.
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional customer experiences.
  • Organizational Skills: Possess strong organizational skills, with the ability to manage multiple projects and priorities.
  • Team Player: Be a collaborative team player, with the ability to work effectively with internal teams to achieve common goals.

**Preferred Qualifications**

  • Experience in the Signs and Graphics Industry: Possess experience in the signs and graphics industry, with knowledge of industry trends and best practices.
  • Graphic Design Skills: Possess basic graphic design skills, with the ability to create visual aids and support client projects.

**What We Offer**

  • Dynamic Work Environment: Work in a fast-paced and dynamic environment, with opportunities for growth and development.
  • Competitive Compensation: Receive competitive compensation and benefits, including [insert benefits].
  • Opportunities for Advancement: Opportunities for advancement and career growth, with a focus on employee development and success.