IT Support Engineer

6 days ago


Anaheim, California, United States Moss Adams LLP Full time
About the Role

The Applications Support Engineer is a key member of our IT team, responsible for providing top-notch technical support to our end-users. As a seasoned professional in software applications, you will be instrumental in resolving complex issues, collaborating with vendors, and implementing automation solutions.

We are seeking an experienced individual who can work effectively in a remote setting, managing multiple projects and priorities while maintaining exceptional communication skills. Your expertise in Citrix, SharePoint, Dynamics CRM, and other systems will enable you to thrive in this role.

Responsibilities:

  • Provide technical support via phone, email, or chat, researching and resolving problems related to application use
  • Evaluate, install, configure, and deploy new applications/technologies, ensuring seamless integration with existing systems
  • Liaise with Project Management Office and IT teams to initiate Work Efforts that enhance supported application functionality
  • Participate in and manage application-oriented projects, overseeing phases and ensuring timely task completion
  • Communicate proactively with business units and leadership to understand short-term and long-term plans, ensuring applications meet end-user and business requirements
  • Document current processes and procedures, building knowledgebase articles for the firm's systems
  • Develop subject matter expertise in applications used by one or more business units
  • Contribute to knowledge sharing among IT teams to train and develop team members for efficient incident resolution
  • Participate in on-call rotation for after-hours escalation support to end-users
Requirements
  • Bachelor's degree or equivalent experience; emphasis in Computer Science or related field preferred
  • Minimum 1 year of related experience; experience in professional services environment preferred
  • Must be legally authorized to work in the United States on a full-time basis upon hire
  • Experience providing application and end-user support services
  • Expertise in supporting complex systems, including Citrix, SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems
  • Familiarity with Windows desktop environment (networking, OS, Microsoft Office suite, printers), automated help desk systems, Active Directory user administration, application deployment, and QA testing processes
  • Strong verbal and written communication skills, able to articulate complex issues to internal clients and vendors
  • Ability to collaborate and work effectively across teams, building trusted relationships and positively influencing others
  • Self-directed professional with strong interpersonal skills
  • Effective time management and organizational skills, proven ability to prioritize tasks while managing numerous projects under tight deadlines
  • Proven commitment to delivering exceptional client service and fostering high-end user satisfaction through quality and timely service delivery
  • Able to convey technical information to non-technical audiences
  • Able to travel as needed, approximately 5%

Salary Range: $74,000 - $95,000



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