Help Desk Support Specialist
4 days ago
Job Title: Help Desk Technician
Job Summary:
We are seeking a skilled Help Desk Technician to join our team at SageBeans RPO. As a Help Desk Technician, you will provide technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.
Key Responsibilities:
- Respond to user inquiries and diagnose issues related to network connectivity, system performance, software applications, and other IT-related matters.
- Provide solutions to users at the office, including troubleshooting problems and offering technical assistance.
- Imaging PCs, issuing equipment to clients' employees, providing user support for internal applications, and general troubleshooting of user-reported hardware/software issues.
- Log and track issues through an ITSM ticketing system and escalate more complex problems to higher-level IT staff when necessary.
- Assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Requirements:
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred Skills:
Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.
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