Healthcare Customer Service Specialist

1 week ago

Roxbury, Connecticut, United States Fenway Health Full time

Position Type:

Full-time

Overview:

Under the guidance of the Medical Call Center Manager, the Medical Services Call Representative is responsible for ensuring patients receive exceptional access to care by addressing their needs, preferences, and expectations throughout their healthcare journey.

Key Responsibilities:

Deliver Outstanding Customer Service:

  • Welcome each patient in a friendly and professional manner.
  • Maintain accurate records of incoming calls as necessary.
  • Provide patients with precise information regarding Fenway Health services and healthcare providers.
  • Escalate complex situations to the Supervisor as needed.
  • Act as a bridge between patients and the health center, aiming for effective resolution of inquiries.
  • Ensure patient confidentiality is upheld at all times.
  • Foster positive working relationships with colleagues, supervisors, and the public.
Appointment Scheduling:
  • Coordinate appointments based on patient needs and provider availability.
  • Adhere to established protocols for booking, cancelling, and rescheduling appointments.
Documentation and Communication:
  • Utilize standardized workflows to document patient requests in the electronic medical record (EMR) system.
  • Accurately record patient inquiries and requests.
  • Determine the best course of action for patient requests by following established procedures.
Qualifications:
  • High school diploma or equivalent required.
  • At least one year of experience in a healthcare environment.
  • Ability to communicate effectively and professionally.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word), scheduling software, and EMR systems (Epic or similar).
  • Commitment to serving a diverse patient population.
  • Prior customer service experience in a healthcare setting is preferred.
Preferred Skills:
  • Strong problem-solving abilities and skills in managing complex patient situations.
  • Bilingual in English and Spanish is a plus.

We offer competitive compensation and, for eligible candidates, a comprehensive benefits package that includes medical and dental insurance, a retirement plan with employer matching, 11 paid holidays, and paid vacation. We strongly encourage applications from LGBTQIA+ individuals, Black, Indigenous, and other people of color (BIPOC), and those from historically underrepresented communities.


Salary Range:

$22.62-$24.87 per hour ($44,100-$48,500)

  • Healthcare Customer Service Specialist

    2 weeks ago

    Roxbury, Connecticut, United States Fenway Health Full time

    Job TypeFull-timePosition OverviewUnder the guidance of the Medical Call Center Manager, the Medical Call Center Representative plays a crucial role in ensuring patients receive exceptional access to care. This position is dedicated to meeting the needs, preferences, and expectations of patients throughout their healthcare journey.Key...

  • Healthcare Customer Service Specialist

    1 week ago

    Roxbury, Connecticut, United States Fenway Health Full time

    Job TypeFull-timePosition OverviewUnder the direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will ensure that patients receive exceptional access to care by addressing their needs, preferences, and expectations throughout their healthcare journey.Key Responsibilities:Deliver Outstanding Customer ServiceWelcome...

  • Healthcare Support Professional

    6 days ago

    Roxbury, Connecticut, United States GTT, LLC Full time

    Job SummaryWe are seeking a skilled Patient Care Specialist to join our team at GTT, LLC. As a Patient Care Specialist, you will provide direct patient care to assigned patients under the supervision of a licensed nurse.Key ResponsibilitiesProvide Direct Patient Care: Assist patients with daily living activities, such as bathing, dressing, and grooming, as...

  • Healthcare Support Professional

    6 days ago

    Roxbury, Connecticut, United States GTT, LLC Full time

    Job SummaryWe are seeking a skilled Patient Care Specialist to join our team at GTT, LLC. As a Patient Care Specialist, you will provide direct patient care for assigned patients under the supervision of a licensed nurse.Key ResponsibilitiesDirect Patient Care: Provide direct patient care for assigned patients, including pre and post-dialysis patient...

  • ABA Specialist

    2 days ago

    Roxbury, Connecticut, United States Boston Public Schools Full time

    Job SummaryThe Boston Public Schools is seeking a highly skilled and dedicated ABA Specialist to join our Special Education and Student Services team. As an ABA Specialist, you will play a critical role in implementing individualized intervention programs for students with Autism Spectrum Disorder and other related disorders.Key ResponsibilitiesImplement...

  • Traveling Mammography Specialist

    1 week ago

    Roxbury, Connecticut, United States Aureus Medical Group - Imaging Full time

    Position Overview:Aureus Medical Group - Imaging is actively seeking a traveling Mammography Specialist for an exciting opportunity.Key Responsibilities:- Conduct diagnostic imaging procedures and screenings.- Perform mammography examinations in a professional and efficient manner.- Collaborate with healthcare professionals to ensure optimal patient care.Job...

  • Customer Service Associate

    2 weeks ago

    Roxbury, Connecticut, United States YMCA of Greater Boston Full time

    Job OverviewPosition: Welcome Center RepresentativeThe YMCA of Greater Boston is seeking a dedicated and service-oriented individual to fill the role of Welcome Center Representative. Under the guidance of the Director of Membership Sales & Service, this position is essential in ensuring a positive experience for all members and guests.Key...

  • Travel Dialysis Technician

    6 days ago

    Roxbury, Connecticut, United States TalentBurst Full time

    Job DescriptionTalentBurst, Inc is seeking a skilled Dialysis Technician to join our team for a travel assignment in a reputable healthcare facility.Job RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalExperience: 12 Months minimum recent dialysis experience requiredCertification: CCHT, Active BLSWe are looking for a dedicated...

  • Youth Support Specialist

    2 weeks ago

    Roxbury, Connecticut, United States Walker Therapeutic & Educational Programs (Walker) Full time

    Job OverviewLocation: Various community settingsAs a Youth Support Specialist, you will play a crucial role in providing in-home therapeutic services to children and their families. Your responsibilities will include:Delivering individualized support to youth facing emotional and behavioral challenges.Engaging with clients both in-person and through...

  • Mail Carrier Associate

    2 days ago

    Roxbury, Connecticut, United States US Postal Service Full time

    Job Summary:As a Carrier Associate with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area under varying road and weather conditions. This role requires maintaining professional and effective public relations with customers and others, as well as obtaining a general familiarity with postal laws,...

  • School Psychologist

    3 days ago

    Roxbury, Connecticut, United States Boston Public Schools Full time

    Job SummaryBoston Public Schools is seeking a highly skilled School Psychologist to provide comprehensive psychological services to students in pre-school through 22 years old. The successful candidate will be responsible for delivering diagnostic, prescriptive, and remedial services, as well as consulting with other professionals to support student...

  • Barback Service Bar and FOH Team Member

    3 days ago

    Roxbury, Connecticut, United States Showcase Cinemas Full time

    Job Summary:We are seeking a skilled and enthusiastic Barback Service Bar and FOH Team Member to join our team at Showcase Cinemas. As a Barback Service Bar and FOH Team Member, you will be responsible for providing exceptional customer service and supporting our bar and front of house operations.Key Responsibilities:Provide excellent customer service to our...

  • Member Services Associate

    1 week ago

    Roxbury, Connecticut, United States YMCA of Greater Boston Full time

    Job OverviewPosition: Welcome Center RepresentativeThe YMCA of Greater Boston is seeking a dedicated and customer-oriented individual to fill the role of Welcome Center Representative. Under the guidance of the Director of Membership Sales & Service, this position is crucial in ensuring a positive experience for all members and visitors.Key...

  • Water Safety Specialist

    6 days ago

    Roxbury, Connecticut, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and experienced Aquatics Coordinator to join our team at the YMCA of Greater Boston. The successful candidate will be responsible for assisting in the planning, organizing, directing, budgeting, and evaluating programs within their area of responsibility.Key ResponsibilitiesProgram Development and...

  • Operations Support Specialist

    1 week ago

    Roxbury, Connecticut, United States Bridge Boston Charter School Full time

    MISSIONBridge Boston Charter School fosters an inclusive and vibrant community that integrates a dynamic academic and social-emotional learning framework with an innovative full-service model, aiming to cater to the holistic needs of each child and empower our Scholars to reach their utmost potential in high school and beyond.VISIONIn partnership with our...

  • Communication Specialist

    6 days ago

    Roxbury, Connecticut, United States Boston Public Schools Full time

    Job SummaryWe are seeking a highly skilled Speech-Language Pathologist to join our team at Boston Public Schools. As a Speech-Language Pathologist, you will play a critical role in providing services to students with communication disabilities, enabling them to access the curriculum and participate fully in school and community life.Key...

  • Youth Therapeutic Support Specialist

    2 weeks ago

    Roxbury, Connecticut, United States Walker Therapeutic & Educational Programs (Walker) Full time

    Therapeutic Support and Mentoring Role at Walker Therapeutic & Educational ProgramsWe are seeking dedicated professionals to provide In-Home Therapeutic Services to youth and their families.Deliver In-Home Therapeutic Services to young individuals and their families, utilizing both in-person and telehealth methods.Starting salary of $50,000 with...

  • HIV Prevention and Support Specialist

    2 weeks ago

    Roxbury, Connecticut, United States Casa Esperanza Full time

    Job Title: HIV Outreach Worker/Case ManagerCompany: Casa Esperanza, Inc.About the Company: Casa Esperanza, Inc. is a bilingual and bicultural behavioral health treatment provider dedicated to serving diverse communities. Their mission focuses on empowering individuals and families to overcome challenges related to addiction, trauma, mental health issues, and...

  • Post-Acute Care Professional

    6 days ago

    Roxbury, Connecticut, United States IntelyCare Full time

    About the RoleWe are seeking a skilled Registered Nurse to join our team at IntelyCare. As a Nurse Care Specialist, you will have the opportunity to work in a variety of post-acute care settings, including ALFs, SNFs, and other facilities.Key ResponsibilitiesAdministering nursing care to residents and ensuring they receive the right personalized treatments...

  • Security Monitor

    2 days ago

    Roxbury, Connecticut, United States Bay State Community Services Full time

    **Job Summary**Bay State Community Services is seeking a highly skilled Security Monitor to join our team at the Boston Community Justice Support Center. As a Security Monitor, you will play a critical role in maintaining a safe and secure environment for our clients and staff.**Key Responsibilities:**Provide security services to the Center, ensuring the...