New Homes Field Operations Director

3 weeks ago

Honolulu, Hawaii, United States Sunrun Full time
Job Description

Sunrun is seeking a highly skilled and experienced Director of New Homes Field Operations to join our team. As a key member of our leadership team, you will be responsible for managing all aspects of how Sunrun delivers for builders and customers in the field.

Key Responsibilities
  • Develop and implement a robust program to manage installation partners, including negotiating pricing, developing an onboarding program, and ensuring bulk material delivery programs are executed well.
  • Lead the Field Managers who are the "boots on the ground" for all communities, as well as coordinate seamlessly with the Sunrun installation branches to ensure collaboration and clear direction on all Sunrun Managed installations.
  • Partner with SRM install crews to ensure SRM installs are performed on time and with the right quality, and that the SRM leadership team has the forecasting details they need to ensure they are fully staffed to meet our business needs.
  • Collaborate extensively with the New Homes Inside Operations team to ensure upstream and downstream processes are optimized to deliver for builders and their homeowners.
  • Manage timely work distribution to both roofer partners and internal SRM install crews so as to keep pace with builder expectations.
  • Measures and holds the team and external parties accountable against specific, challenging attainable performance goals and celebrates achievement of departmental and individual metrics.
  • Handle escalated customer issues in a timely manner.
  • Ensure quality work by the field managers, SRM installers, and install partners, meets Sunrun's exacting standards.
Requirements
  • Bachelor's Degree is required and an advanced degree is preferred.
  • Minimum of 10 years of progressive leadership positions, at least 3 of which must be in New Homes Solar Operations.
  • Demonstrated results in driving customer experience and project improvements across the team and organization.
  • Strong understanding of financial planning and analysis and budget management required.
  • Direct experience with driving successful cross-functional performance and collaboration with branch/field operations and other internal teams.
  • Leadership experience managing a scale size team of at least 40 employees.
  • Must thrive in a fast-paced and uncertain business environment due to an industry that continues to grow and evolve.
What We Offer
  • Competitive salary range: $129,511.46 to $172,681.95.
  • Annual bonus eligibility, short and long-term incentives, and program-specific awards.
  • Health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments.

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