Customer Experience Representative

3 days ago


East Brunswick, New Jersey, United States Planet Fitness Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service to our members and guests, ensuring they have a positive and memorable experience at our gym.

About the Gym:

Planet Fitness is an American franchise of fitness centers based in Newington, New Hampshire. Our gym features state-of-the-art exercise equipment, group fitness classes, and personal training sessions to help our members achieve their fitness goals. We pride ourselves on creating a welcoming and supportive environment that makes everyone feel at home.

Responsibilities:

* Provide exceptional customer service to all members and guests, responding to their needs and concerns in a timely and professional manner
* Greet members, prospective members, and guests, making them feel welcome and valued
* Handle all front desk related activities, including answering phones, processing memberships, and resolving billing issues
* Facilitate needed updates to member accounts, ensuring accurate and up-to-date information
* Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed
* Maintain the neatness and cleanliness of the gym, including the front desk area, exercise equipment, and locker rooms

Requirements:

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Basic computer proficiency, including Microsoft Office and Point-of-Sale systems
* Excellent communication and interpersonal skills, with the ability to interact positively with members and colleagues
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously

Salary: $12-$15 per hour, depending on experience.

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