Promotions and Events Coordinator

5 days ago

Des Moines, Iowa, United States Lakeside Hotel Casino Full time
Job Overview

Lakeside Hotel Casino seeks a motivated and organized Promotions and Events Coordinator to join our team.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.

Responsibilities
  • Coordinate and implement promotional events and activities, including gift giveaways, drawings, and special events, with a focus on delivering outstanding customer service.
  • Distribute promotional gifts to guests professionally and courteously, ensuring a positive guest experience.
  • Assist with player parties and other events, providing exceptional service to our valued guests.
  • Interact with guests to explain promotional rules, answer questions, and enhance their overall experience, building strong relationships and promoting a positive brand image.
  • Collaborate with the marketing team to execute creative promotional strategies that drive engagement and increase guest loyalty.
  • Evaluate and improve promotional offerings based on guest feedback, continually enhancing the guest experience and driving business growth.
Requirements
  • High school diploma or equivalent; additional education in marketing or a related field is a plus.
  • Previous experience in a customer service or promotions role, preferably in the hospitality or gaming industry.
  • Able to obtain and maintain an Iowa Racing and Gaming Commission License.
Skills and Qualifications
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work flexible hours, including evenings, weekends, and holidays, and be available for overtime as needed.
Benefits
  • All rest and meal breaks are paid.
  • Paid Time Off (PTO) earned each pay period for full-time team members.
  • Paid Holidays for full-time team members.
  • Medical, Dental, Vision, and Virtual Doctor Visits for full-time team members.
  • 401(k) with Company Match.
  • Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
  • Employee Discounts and Team Celebrations.

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