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Ground Crew Specialist

2 months ago

Fairbanks, Alaska, United States Fly Trampoline Park Fairbanks Full time
Job Summary

We are seeking a highly motivated and detail-oriented Ground Crew Specialist to join our team at Fly Trampoline Park Fairbanks. As a key member of our ground crew, you will play a crucial role in ensuring the safe operation of our jump courts and other park features while providing exceptional customer service to our guests.

Key Responsibilities
  • Greet and assist customers entering the courts, ensuring they have a valid wristband and proper footwear.
  • Explain jump area rules and regulations to guests, promoting a safe and enjoyable experience.
  • Monitor the tracking system to ensure all jumpers are following rules and safety guidelines.
  • Alert jumpers of their expired time and remove expired stickers to maintain a smooth and efficient experience.
  • Assist guests with any questions or concerns, providing friendly and responsive service.
  • Keep jump areas clean and well-maintained, fluffing the foam pit as needed.
  • Monitor, clean, and restock bathrooms, cubbies, and seating areas to ensure a clean and comfortable environment.
  • Resolve guest concerns and escalate issues to supervisors or managers as needed.
  • Report any equipment problems or safety concerns to the manager on duty.
  • Maintain a fully stocked backpack of first aid supplies and report any needs to the manager on duty.
  • Attend to injured visitors within your designated area and complete incident reports as necessary.
Requirements
  • Ability to work as a team and communicate effectively with managers and guests.
  • Ability to understand and follow all aspects of the Fly Trampoline Park employee handbook and park rules.
  • Must be able to reach, bend, stoop, and frequently lift up to 40 pounds.
  • Ability to work in a standing position for long periods of time (up to 10 hours).