Ground Crew Specialist

4 weeks ago


Fairbanks, Alaska, United States Fly Trampoline Park Fairbanks Full time
Job Title: Ground Crew Specialist

Fly Trampoline Park is seeking a highly motivated and team-oriented Ground Crew Specialist to join our team at our Fairbanks location.

Job Summary

The Ground Crew Specialist will work closely with other ground crew members to ensure the safe operation of our jump courts and other park features, while providing exceptional customer service to our guests.

Key Responsibilities
  • Greet and assist customers entering the courts
  • Explain jump areas and rules for each station
  • Ensure all jumpers have a valid wristband, proper footwear, and no loose jewelry
  • Clear courts of jumpers with expired wristbands
  • Clear courts or surrounding area in case of an injury
  • Ensure all safety items are installed and functioning properly
  • Monitor the tracking system
  • Alert jumpers of their expired time
  • Remove expired stickers
  • Assist jumpers and guests with questions
  • Keep jump areas clean
  • Fluff the foam pit as needed
  • Monitor, clean, organize, and restock bathrooms, cubbies, and seating areas as needed
  • Resolve guest concerns and elevate to supervisor or manager if needed
  • Report problems with equipment to manager on duty
  • Maintain a fully stocked backpack of first aid supplies and report needs to manager on duty
  • Attend to injured visitors within designated area
  • Complete incident reports on injuries, losses, or other incidents
  • Report all injuries to manager on duty
  • Complete opening and closing duties
  • Perform all duties in a friendly and courteous manner
  • Promptly inform manager on duty of customer feedback or concerns
  • Promptly inform manager on duty of compliance issues or inappropriate behavior
  • Other duties as assigned by management or needed by the business


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