Desktop Support Specialist

1 week ago


Sidney, Ohio, United States GTN Technical Staffing Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at GTN Technical Staffing. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support to our clients with their computer hardware and software issues.

Responsibilities:

  • Provide technical assistance and support to clients with their computer hardware and software issues
  • Resolve issues for clients via phone or electronically
  • Recommend hardware and/or software improvements
  • Track customer issues and resolutions
  • Handle tickets in a timely manner
  • Experience with Service Now and AD
  • Help with W7 to W10 migrations/refreshes / any windows project
  • Respond to dispatched assignments via tickets or another request by end-users
  • Work independently or with managers or other techs
  • Have strong CS experience dealing with end-users
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  • Be able to work overtime when requested or necessary
  • Be able to multitask and prioritize many different projects

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 3+ years of experience
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience
  • Teachable
  • Able to hit the ground running
  • Able to pass a background check/drug test prior to starting


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