Technical Support Specialist

2 weeks ago


Sidney, Ohio, United States GTN Technical Staffing and Consulting Full time
{"title": "Desktop Support Specialist", "description": "Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at GTN Technical Staffing and Consulting. As a key member of our IT team, you will provide technical assistance with computer hardware and software, resolve issues for clients via phone or electronically, and recommend hardware and/or software improvements.

Responsibilities
  • Provide technical support for computer hardware and software
  • Resolve client issues via phone or electronically
  • Recommend hardware and/or software improvements
  • Track customer issues and resolutions
  • Handle tickets in a timely manner
  • Experience with ServiceNow and Active Directory
  • Assist with Windows 7 to Windows 10 migrations/refreshes and other Windows projects
  • Respond to dispatched assignments via tickets or other requests from end-users
  • Work independently or with managers or other technicians
  • Have strong customer service experience dealing with end-users
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  • Be able to work overtime when requested or necessary
  • Be able to multitask and prioritize multiple projects
Qualifications
  • Previous experience in IT, customer service, or related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • 1-3+ years of experience
  • Previous ServiceNow and Active Directory experience
  • Teachable
  • Ability to lift 50+ pounds
  • Able to hit the ground running
  • Able to pass a background check and drug test prior to starting
", "lang_code": "en-US"}

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