AV Technology Lead

4 weeks ago

Columbus, Ohio, United States Acadia Healthcare Full time
Job Summary:

The Audio Visual Technology Lead is responsible for overseeing all AV needs and activities for Acadia Healthcare. This role requires a strong technical knowledge and excellent communication skills to understand and explain complex technical issues to various stakeholders.

Key Responsibilities:

  • Serve as the primary point of contact for all AV needs at the corporate office.
  • Configure, troubleshoot, deploy, and support audio and video equipment, including cameras, microphones, speakers, displays, mixers, and other peripherals.
  • Develop and implement best practices for audio and video systems in accordance with industry standards.
  • Collaborate with other team members to determine audio and video system requirements and solutions.
  • Design, install, and maintain audio and video systems for various environments, including traveling systems.
  • Assist and support executive staff members with video conferencing needs, questions, and issues.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Maintain skills by attending related training and performing research.
  • Identify and suggest possible improvements on procedures.
  • Other IT support or IT administrative tasks as needed.
  • Travel as needed.
  • Evening and weekend off-hour activities as needed.


Requirements:

  • 2+ years of experience in supporting, leading, managing AV technologies in a full-time capacity.
  • Experience in administering video conferencing products such as Zoom, RingCentral, Blue Jeans, TEAMS, etc.
  • Experience in high-pressure situations/environment supporting VIPs.
  • Knowledge of digital audio and video standards.
  • Knowledge of audio and video cabling standards.
  • Knowledge of video room systems.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
  • Ability to operate tools, components, peripheral accessories, and research technology relating to the field.
  • Exceptional ability to work as a team player.
  • Ability to train, explain, and impart knowledge to others.
  • Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
  • Capable of working within established policies, procedures, and practices prescribed by the organization.
  • English sufficient to provide and receive instructions/directions.
  • Experience with vMix and live video feeds.


Physical/Mental Requirements:

  • Must be able to perform essential functions listed on the job description, with or without reasonable accommodation.
  • Must be able to support after-hours, weekend, and holiday work as required to perform system maintenance functions.
  • Must be able to sit and stand, intermittent 8 to 10 hours a day.
  • Maintains regular and predictable attendance.
  • Must be able to use standard office equipment, including the telephone and computer keyboard.
  • Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
  • Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
  • Frequently stands, walks, sits, and utilizes eye/hand coordination and color definition.
  • Occasionally reaches above shoulder, regularly required to lift and/or carry up to 50 lbs.
  • Must be able to travel up to 30% including flying and driving rental cars.
  • To accommodate travel, must be able to transport own suitcases and computer estimated at 35 pounds.

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