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Customer Service Representative Sunnyvale

2 months ago

Sunnyvale, California, United States Enterprise Truck Rental Full time

Job Summary

Enterprise Truck Rental is seeking a highly skilled and customer-focused Customer Service Representative to join their team at the Sunnyvale location. As a key member of the Enterprise Truck Rental team, this individual will provide exceptional customer service, ensuring a positive experience for both internal and external customers.

Key Responsibilities

  • Provide a high level of customer service through face-to-face interaction, ensuring customer needs are met and exceeded.
  • Assist customers with rental transactions, including understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Handle incoming and outgoing calls, resolving customer inquiries and providing information and resolution.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
  • Process returns and check-ins, ensuring accurate and efficient transactions.
  • Effectively market the company while interacting with customers, promoting the Enterprise Truck Rental brand.
  • Notify management of any known customer problems or issues.

Requirements

  • High School Diploma or GED required.
  • At least 6 months of sales or customer service experience required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
  • Must be available to work between 7:30am-5:00pm, Monday to Friday.
  • This position requires a valid driver's license.

Working Conditions

This role is subject to Department of Transportation (DOT) Regulations. All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate or submit to and successfully complete a D.O.T. medical examination (certification for at least 6 months). This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.