Leasing Manager

3 days ago


State College, Pennsylvania, United States University Partners Full time
Job Title: Leasing Manager

University Partners is seeking a highly skilled Leasing Manager to join our team. As a Leasing Manager, you will be responsible for overseeing all leasing and marketing efforts of the community, ensuring that our residents receive exceptional service and that our community remains competitive in the market.

Key Responsibilities:
  • Manage the leasing team and ensure that all company standards are being followed.
  • Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
  • Maintain lease files and computer records for the community.
  • Meet regularly with the Community Manager and Assistant Community Manager to discuss leasing issues and community performance.
  • Coordinate the renewal program and ensure that all residents are contacted through the renewal process.
  • Conduct a monthly market survey and recommend pricing changes.
  • Follow up with the leasing team to ensure deadlines and standards are upheld.
  • Maintain the integrity of all social media outlets for the community.
  • Suggest marketing recommendations and implement a plan to achieve leasing goals.
Daily/Weekly Responsibilities:
  • Email: Monitor the community's emails and follow up to ensure that all leads are being responded to in a timely manner.
  • Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails to ensure they are answered in a timely manner.
  • Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community's leasing office.
  • Leases: Verify all lease paperwork completed by Leasing Consultants and review all applications to ensure they meet the community's rental criteria.
  • Entrata Data: Ensure the integrity of the Entrata data and oversee the entry of traffic, follow-up, work-orders, and leases.
  • Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects in Entrata.
  • Marketing: Plan and carry out all campus events, promotions, print, and online advertising.
  • Renewal Season: Maintain the renewal tracker and delegate responsibilities of contacting current residents to Leasing Consultants.
  • Goal Board: Maintain the community's goal board and fill in properly as leasing occurs.
  • Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed.
  • Complete weekly leasing and marketing reports.
Monthly Responsibilities:
  • Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques.
  • Market Survey: Complete the survey and maintain a relationship with competitors.
  • Follow-Up Program: Check Leasing Consultants' leads in Entrata monthly to ensure procedures are being followed.
  • Complete Leasing Consultants' work schedule each month.
  • Track all leasing activity, availability, and collaborate with Leasing Consultants to complete roommate matching for incoming residents.
  • Monthly Leasing and Marketing reports.
Requirements:
  • Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Knowledgeable in Microsoft Word/Excel/Entrata.
Preferred Qualifications:
  • High degree of professionalism and demeanor resulting from previous property management or leasing experience.
  • Good communication and listening skills.
  • Excellent customer service and negotiation skills.
  • Able to lead, manage, and train others.
  • Patient, even-tempered, and works well under pressure.
  • Able to be an effective team player and interacts well with others.
  • Organized and detail-oriented.
  • Firm, fair, and consistent.
  • Effective time management skills.
  • Able to maintain confidentiality.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Able to work weekends or overtime as job requires.

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