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Help Desk Specialist

2 months ago

Columbia, South Carolina, United States NavitsPartners Full time
Job Title:

Help Desk

Job Summary:

We are seeking a highly skilled and customer-focused Help Desk professional to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, responsible for resolving a wide range of technical issues in a timely and effective manner.

Key Responsibilities:
  • Provide exceptional customer service via phone, diagnosing and resolving technical issues remotely in a help desk support capacity.
  • Work independently, receiving inbound calls and escalating issues as necessary, while maintaining thorough records of customer interactions and issue resolutions using Genesys and SharePoint.
  • Collaborate with internal teams to resolve complex issues, ensuring timely and effective solutions.
  • Develop and maintain a positive, empathetic, and professional attitude during customer interactions.
Requirements:
  • At least one year of call center experience.
  • High School diploma or equivalent.
  • Excellent customer service skills, with the ability to effectively communicate via phone.
  • Experience using Genesys, SharePoint, MS Office, and Outlook.
  • Experience in a Help Desk/Customer Support environment.
What We Offer:

As a Help Desk Specialist at NavitsPartners, you will have the opportunity to work with a dynamic and changing work environment, while promoting understanding through exceptional written, oral, interpersonal, and presentation skills.