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Client Care Associate

2 months ago

Eugene, Oregon, United States HigherRing Full time
Job Overview

HigherRing is seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer support and ensuring a positive experience for our clients.

Key Responsibilities
  • Provide timely and effective support to customers via various communication channels
  • Help new users onboard to our clients' platforms and resolve any technical issues
  • Conduct outbound reference checks and maintain accurate records
  • Understand client priorities and deliver support that meets their needs
  • Manage customer interactions and resolve issues in a professional and courteous manner
  • Collaborate with team members to ensure seamless support and maintain clear ticket queues
  • Work with HigherRing Leads and Managers to ensure proactive customer service and identify areas for improvement
Requirements
  • Dedicated and dependable work ethic
  • Strong problem-solving skills and ability to think on your feet
  • Excellent active listening skills and ability to communicate effectively
  • Ability to maintain a positive attitude and provide empathetic support
  • Attention to detail and ability to maintain accurate records
  • Computer skills and familiarity with CRM systems
  • Fluency in oral and written English; second language is a plus
  • Quiet, distraction-free workspace and reliable internet connection
Benefits
  • Employee status at a mission-driven company
  • Paid training and opportunities for growth and advancement
  • Option to participate in medical, dental, and vision insurance programs
  • 401(k) plan with a 2% match contribution
  • Paid sick leave and vacation time
  • Financial wellness and coaching program
  • Opportunity to work from home and reduce carbon footprint
  • Opportunity for everyone to be an owner of the company
Company Culture

HigherRing is an equal opportunity employer and values diversity and inclusion. We are committed to creating a positive and supportive work environment where employees can thrive. We believe in using our power for good and advocate for pro-social and inclusive policies.