Care Advisor

4 days ago

Eugene, Oregon, United States New Horizons In-Home Care Full time
New Horizons In-Home Care: A Compassionate and Collaborative Work Environment

We are seeking a dedicated and service-oriented professional to join our Eugene team as a Care Advisor. If you have a passion for making a difference in the lives of others and possess exceptional interpersonal skills, we'd love to meet you.


About the Role:

The Care Advisor is the first point of contact for anyone seeking care from or working with New Horizons. This role is essential in informing inquiries about our services, scheduling in-home care assessments, and successfully handing off potential clients to the Care Coordinator team. This position is sales-driven, with weekly targets and the expectation to meet conversion goals in a dynamic and results-focused environment.


Responsibilities:
  • Work closely with the Care Management team to deliver an exceptional experience at every interaction
  • Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professionals
  • Present a professional appearance and promote a positive work environment
  • Create, maintain, and update client files
  • Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities, and training needs
  • Serve as a point of contact for staff, providing assistance and information
  • Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

Qualifications:
  • Minimum of two years of office experience in a healthcare, sales, or customer service-related field
  • Education and/or experience in Healthcare administration, sales, or customer service
  • Self-starter who knows how to identify opportunities with recommended solutions
  • Creative problem-solving skills
  • Possess strong written, verbal, and presentation skills with diverse populations
  • Ability to multi-task and stay calm in a fast-paced environment while ensuring attention to detail
  • Ability to work as a team player in high-stress situations with a positive work ethic
  • Strong computer skills in business applications

New Horizons offers industry-leading wages and full benefits, including telemedicine access to board-certified doctors, ongoing education, and paid maternity leave. You will make a profound difference in the lives of the communities we serve.

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