Pain Management Coordinator

4 weeks ago


Montgomery, Alabama, United States Clearway Pain Solutions Full time
About The Center for Pain

We take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients.

What Sets Us Apart
  • Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
  • Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
  • Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
  • Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
  • Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
  • Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities
  • Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
  • Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
  • Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
  • Utilize scheduling software to coordinate and organize patient appointments efficiently.
  • Ensure accurate entry of patient information and appointment details into the system.
  • Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
  • Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications
  • Previous experience in a call center or customer service role, preferably in a healthcare setting.
  • Strong communication skills with focus on empathy and active listening.
  • Proficient computer skills, including experience with scheduling software and electronic health records.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Attention to detail and accuracy in data entry.
  • Knowledge of medical terminology and pain management practices is a plus.
  • Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.


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