Resident Service Coordinator
3 weeks ago
The Resident Services Specialist plays a vital role in providing exceptional support to residents and ensuring the overall appearance of the community is maintained. This position requires strong customer service skills, the ability to multitask, and a high level of professionalism.
Key Responsibilities- Primary Point of Contact: Serve as the primary point of contact for all resident-related inquiries, providing courteous, professional, and prompt responses.
- Request Coordination: Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
- Customer Service: Answer resident questions, assist with resolving concerns, and provide the highest level of customer service.
- Community Appearance: Assist in maintaining the appearance of the community, including inspecting model and vacant homes, and ensuring they are ready for touring prospective clients.
- Move-In/Move-Out Process: Administer move-in lease documents and home inspections with residents, coordinate move-outs, and conduct pre- and final inspections.
- Account Management: Monitor rental account balances, ensure fees and rent charges are correct in YARDI, and follow up on work orders to ensure completion to the resident's satisfaction.
- Additional Duties: Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team, including participating in monthly functions to assist in resident retention.
Requirements:
- High School Diploma or GED required; Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
- Previous experience in sales and customer service is preferred.
- Strong written and verbal communication skills, with the ability to communicate clearly and professionally with individuals at all levels.
- Ability to multitask, handle multiple priorities with tight deadlines, and maintain a high level of professionalism.
Compensation and Benefits:
We offer a competitive salary and a comprehensive benefits package, including paid time off, medical, dental, life, and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. We are committed to pay equity and consider internal and external factors in every final offer.
EEO/ADA Statement:
The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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