Support Operations Manager
1 day ago
At Five Below, we're passionate about creating an amazing experience for our customers. As a Support Lead, you'll play a key role in ensuring our stores deliver exceptional customer service and operational excellence.
Responsibilities:- Train and develop store associates to provide a fast, friendly, and personalized shopping experience for our customers.
- Oversee daily store activities, ensuring associates are performing their duties effectively and providing excellent customer service.
- Assist with receiving, unpacking, and organizing new stock to ensure efficient placement on the sales floor.
- Act as Manager on Duty, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Manage the opening and closing process, including securing cash, locking doors, setting alarms, and ensuring a smooth daily operation.
- Support the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures.
- Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
- Partner with the store leadership team in merchandising procedures and World Recovery.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
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